It might be hard to believe for some of the Apple faithful, but there are plenty of iPhone users who opt to switch to Android. Unfortunately, for far too long, many of them would have difficulty receiving text messages, an issue which Apple recently addressed with a new online tool that allows users to deregister their iMessage accounts. But for the U.S. courts, this might have been too little, too late.
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Reuters reports that plaintiff Adrienne Moore is seeking “class-action status and unspecified damages” after switching from an iPhone 4 to a Galaxy S5 earlier this year. She claims that Apple did not adequately warn her of the fact that it’s mobile operating system could affect her ability to receive text messages on her new device.
U.S. District Judge Lucy Koh, who heard the case, says that Moore “does not have to allege an absolute right to receive every text message in order to allege that Apple’s intentional acts have caused an actual breach or disruption of the contractual relationship.”
Apple’s response, lifted from court papers, is as follows: “Apple takes customer satisfaction extremely seriously, but the law does not provide a remedy when, as here, technology simply does not function as plaintiff subjectively believes it should.”
