Fighting Comcast’s awful customer service literally ruins a man’s life
How much worse can Comcast’s customer service possibly get? Unless Comcast execs start engaging in ritual customer sacrifices to appease the demon lord Ba’al’s thirst for …
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The worst video ever explains why you should fear municipal fiber and love Comcast
Once a day or so, I get propaganda messages from a pro-cable company advocacy group called NetCompetition that tries to convince me that I should absolutely …
Consumer advocates turn up the heat on Comcast/TWC merger protests
Outspoken cable subscribers aren’t the only ones objecting to the merger of Time Warner Cable and Comcast; Consumer advocates are as well. Not only that, but the FCC …
JD Power just released its cable customer satisfaction ratings – guess who ranked dead last?
Three things are certain in life: Death, taxes, and low customer satisfaction ratings for Comcast and Time Warner Cable. DSLReports points out that the cable …
Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service
Comcast knows that its customer service reputation is terrible — the question is whether it actually cares. With its proposed merger with Time Warner Cable …
Comcast’s infamously bad customer service isn’t incompetence – it’s a choice
For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty …
Let’s hope the FCC isn’t as stupid as Comcast thinks it is
Hey, you know how you hate Comcast but are sticking with it because you literally have no other option when it comes to broadband services …
Some Time Warner Cable bills seen doubling after Comcast merger
Welcome to Comcast Country, Time Warner Cable customers. The Albany Times Union reports that New York state regulators now “believe some Time Warner Cable customers …
Comcast, TWC are paying ‘nearly a dozen’ former FCC officials to push the FCC to approve the merger
The Comcast-TWC merger is about as popular among the American public as Islamic State militants, Justin Bieber’s drunken driving and the Ebola virus — that is …
Netflix says it lost customers thanks to slow streaming on Comcast
Why did Netflix decide to cave in and pay Comcast for a better direct connection to its network? Because apparently slow Netflix streaming on Comcast …
Danse miserable: Group wants to make a funky remix of hellish Comcast calls
Does misery have a time signature? That’s what open-Internet advocacy group Public Knowledge is trying to find out with a new contest that asks participants …
Comcast says it has to smother competition to protect poor people
Ever wonder why America’s two biggest cable providers don’t bother competing with one another? Or why you have only one choice for Internet service in …
Netflix opposes Comcast-TWC merger in gigantic 256-page FCC petition
Netflix has filed a 256-page petition with the FCC asking the regulator to deny the proposed Comcast-Time Warner Cable because it would cause “serious public interest harm.”
Comcast thinks you’re even stupider than Verizon does
Verizon isn’t the only Internet service provider that thinks very little of our intelligence. Ars Technica has found that Comcast has admitted to the state …
Is Comcast’s service now bad enough to kill you?
We’ve known for a while now that Comcast’s customer service is incredibly bad, but we never imagined that it could be potentially lethal… until now. …
Hilariously confused Comcast rep thinks Steam is a platform for malware
Steam is a hugely popular online gaming store that counts roughly 75 million users worldwide — you may have heard of it. If you haven’t …
The most brutal Comcast call yet: Customer gets shuffled through 6 reps, issue remains unfixed
If you thought Ryan Block had a rough time with Comcast customer service then you haven’t seen anything yet. Taking an example from others who …
Newly leaked docs detail more horrors from Comcast’s customer service misery mill
Well looky here — The Verge has obtained some leaked documents detailing Comcast’s customer service representative training and… you’re not going to believe this… they …
Long-suffering Comcast customer gets his problem fixed only after his story goes viral on Reddit
Comcast has racked up an impressive tally of customer service horror stories that have gone viral on social media over just the last month. The …
‘Insulted’ Comcast withdraws funding from FCC commissioner’s dinner
You see what you did, you meanies? You insulted Comcast so much that it’s decided not to spend $110,000 sponsoring a dinner to honor an …
Think Comcast’s service sucks now? Just wait until it merges with TWC
If they weren’t being paid ungodly sums to shill for one of America’s most hated companies, I’d almost feel sorry for Comcast’s top PR execs …
Comcast customer tries to cancel service, gets put on hold for over 3 hours until office closes
The hits just keep coming for Comcast. It was bad enough when Ryan Block recorded the infamous customer service call from hell and when another Comcast …
Comcast: It’s ‘insulting’ to think there’s anything shady about us paying $110,000 to honor an FCC commissioner
Comcast really, really doesn’t like it when you talk about the enormous piles of cash it’s burning to jam its proposed merger with Time Warner …
The one thing you absolutely need to do to get bogus Comcast charges refunded
Comcast’s PR issues are far from over following that customer care call from hell that went viral. A similar recording published online by a Comcast …
Here’s the secret trick to make Comcast give you good customer service
By now, we all know about Comcast’s customer service — it really is terrible and it’s a direct reflection of the fact that Comcast is much …
You won’t believe what happens when Comcast and TWC face actual competition
For the past couple of years, we’ve been alternately amused and horrified whenever cable company bigwigs have told us that we don’t really “need” fast speeds …
How to cancel Comcast without going through customer service hell
With the insane Comcast cancellation call still fresh in our minds, the idea of having to make that call yourself can be a little daunting. …
Here’s why your cable guy never shows up on time
Now we know why Comcast’s customer service is so terrible — basically, Comcast puts enormous pressure on its employees to upsell its customers on more …
This is what Comcast instructed employees to do following viral-call-gate
Comcast’s customer care service is a mess, as many affected customers and even former and current employees will attest, no matter what the company says in …
The most shocking thing about the infamous ‘Comcast phone call from hell’
The infamous call between Ryan Block and a Comcast retention agent in which the rep refused to let Block unsubscribe from Comcast genuinely surprised me. Not …
