The past month or so have not been kind to AT&T’s wireless networks. Constant and often major network outages have been rolling across the country for the better part of a month now and these mounting issues come on top of ongoing complaints regarding AT&T’s ever-slowing 3G network. Not good. An anonymous tipster brings news of this latest major network issue, affecting Philadelphia and the surrounding area. The symptoms this time around include the inability to hear the party on the other end of the line during outbound and inbound calls. We’re going to go out on a limb here and say it’s pretty important to, you know, hear the person you’re talking to. The good news for those affected: AT&T is well aware of the problem and hopefully it will be resolved in a timely manner. Hit the jump for the full AT&T ticket.
Clarify Ticket: CM20090116_5023387 Philadelphia Area CTS Ticket: TT000009455966 Status: Update Severity: Major Start Time: 1/16/2009 6:35 AM ETTR: End Time: Originated By: BMG-Greensboro Complaint Type: Voice Region: NorthEast Market: Philadelphia, and surrounding area’s Problem Description: Callers cannot hear other party , whether outbound or inbound calls. Common Denominator: Current VLR Address: 12404492840 Current VLR Location: AT&T – Lucent – Philadelphia, PA Is this associated to a specific area: Yes If “Yes” what City/State & Cellsite(s): Current VLR Address: 12404492840 Current VLR Location: AT&T – Lucent – Philadelphia, PA – Philsdelphia Area Is there a specific NPA NXX associated: No If “Yes” list NPA NXX: Is there a common LRN: No If “Yes” list LRN: Call Flow: Mobile – Mobile Technology: BOTH Provide ticket examples: CM20090116_5023387 cm20090116_5023388 CM20090116_5030328 CM20090116_5030326 CM20090116_5029287 CM20090116_5023390 CM20090116_5029288 CM20090116_5029286 CM20090116_5029285 CM20090116_5029284 CM20090116_5035109 CM20090116_5018938 CM20090116_5039494 CM20090116_5025295 CM20090116_5037414 CM20090116_5030770 CM20090116_5037415 CM20090116_5020680 CM20090116_5025296 CM20090116_5037416 CM20090116_5035110 CM20090116_5029290 CM20090116_5029806 Submitter Name & Contact Info: [redacted] [redacted]@att.com 336-[redacted] If Severity is SIR click on link below: NSS Update: Phila Technical Assistance Group (TAG) and the engineers are working one way audio issue . Teams Engaged: Phila Technical Assistance Group (TAG) and the engineers are working issue. Provide More Examples: No NSS Accepted Trend: Yes Root Cause: TO BE DETERMINED. Archived Trend: No NSS Team: Area Complaints CARE Resolution Confirmed: No
