Remember that severance notice from Sprint that we posted a while back? Sprint, apparently fed up with excessive calls to customer service, decided to unilaterally sever a customer’s line of service. Further investigation, however, has uncovered a much bigger operation. Sprint themselves recently admitted to releasing over 1,200 subscribers due to excessive support requests. The customers in question average 40-50 calls to customer service per month, and were apparantly placing an undue strain on the company’s support and CS system. The affected consumers are now free to port their number to another carrier without an ETF, but this could prove to be little recompense for those that feel that their rights have been violated. Is it just us, or does it seem unwise to further aggravate a small army of your most annoying, complaint-filled, customers? We smell a lawsuit coming on…
1,200 Sprint customers getting the boot
Updated Dec 19th, 2018 5:51PM EST
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Josh Karp followed his love of technology since a kid through to the present day. As a Special Correspondent at BGR, and part of the first editorial team, Josh covers press conferences, trade shows and other events around the world. An expert in all things mobile, Josh has more than eighteen years of experience covering the wireless industry.
