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Xbox Live is down at the worst possible time

Updated Mar 15th, 2020 7:49PM EDT
Xbox Live down
Image: Stephen Brashear/Invision/AP/Shutterstock

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  • Xbox Live is down for everyone on Sunday, March 15th as of around 4:30 PM EDT.
  • This is the second time that Xbox Live has gone down in the last week, just as people all over the world attempt to avoid their exposure to others and the outside world due to the coronavirus pandemic.
  • Microsoft is aware of the Xbox Live sign in and matchmaking issues and is investigating.
  • Visit BGR’s homepage to read more stories.

Everyone on the planet is trying to cope with the new post-outbreak reality that we live in, and for many of us, that involves sitting down on our couches and playing video games. Unfortunately, if you want to play those games with your a friend online (the friends you can’t see in person because of social distancing), you can’t do so on Xbox Live right now, as the platform went down on Sunday, March 15th at around 4:30 or 5:00 PM EDT.

An unusual number of issues were reported on DownDetector’s tracker starting at around 4:00 PM EDT on Sunday, and by 4:30, tens of thousands of Xbox owners had reported problems with the service. Then, at 5:10 PM, the official Xbox Support Twitter profile announced that “some users” were experiencing errors, confirmed that its engineers are currently investigating the outage, and told users to check back for details:

In fact, the current outage appears to be so widespread that even the Xbox Live status page on the Xbox website is struggling to load. Speaking for myself, the page is taking well over ten minutes to load on Chrome, if it loads at all. No official updates have been offered yet, but we’ll be sure to let you know as soon as we do.

UPDATE | March 15th at 6:43 PM EDT: Microsoft finally acknowledged issues accessing the official support site:

Reports have decreased significantly since 5:00 PM, but we are still waiting on updates from Microsoft.

UPDATE | March 15th at 7:48 PM EDT:

After nearly three hours of downtime, Xbox Live services appear to be back up and running as of around 7:36 PM EDT. The Xbox Support website is back online as well, though, at the time of writing, there is still a notification near the top of the page that says “Xbox Live services are having issues.” Our long, international video gaming nightmare appears to be over, but we’ll be sure to provide more updates if and when they’re necessary.

Jacob Siegal
Jacob Siegal Associate Editor

Jacob Siegal is Associate Editor at BGR, having joined the news team in 2013. He has over a decade of professional writing and editing experience, and helps to lead our technology and entertainment product launch and movie release coverage.