Click to Skip Ad
Closing in...

Leaked memo reveals some of the things you hate most about airlines are coming to Amtrak

Published Dec 15th, 2019 9:02AM EST
Amtrak fares
Image: Matt Rourke/AP/Shutterstock

If you buy through a BGR link, we may earn an affiliate commission, helping support our expert product labs.

Come January, Amtrak is reportedly going to start borrowing even more from the playbook of airlines and importing some of that industry’s hated practices like the addition of new fees and non-refundable fares, among other changes.That’s according to a leaked memo, which reveals that Amtrak is furiously trying to squeeze as much money out of its riders as possible on the road toward achieving profitability for the first time. The new fees and ticketing policies, per the memo, could include everything from the passenger railroad service’s “Saver” fares becoming non-refundable to the next-level-up “Value” fares subject to new cancellation and change fees.

The memo, the existence of which was reported by Business Insider, makes clear the changes could kick in just a few weeks from now, starting in January. Amtrak doesn’t currently charge change fees for tickets, but the new plans reportedly include:

  • Riders no longer able to get refunds on or change “Saver” fares 24 hours after they’ve been purchased (Currently, you can get a 75% voucher when you cancel this fare).
  • The fare classification that’s one level up from “Saver” (“Value”) would be subject to a 25% cancellation fee. And if you change the fare within two weeks of your departure, that would incur a 15% fee (At the moment, these fares can be refunded in full up to eight days before you depart).

If some of these sounds like the way airline customers get nickel-and-dimed, consider who Amtrak’s current CEO is. He’s Richard Anderson, former CEO of none other than Delta Airlines. This may also explain other airline-esque changes that have included shifting to prepared meals, like the kind served during flights, as opposed to meals cooked fresh for riders. In the recent past for Amtrak, according to recent remarks from Anderson, “Pricing and revenue management was thought of like some department over in another building and we didn’t pay much attention to it. We’ve been able to bring some commercial instincts in and make some basic investments in revenue management technology.”Not exactly an embrace of penny-pinching, but it does indicate the whole enterprise is going to keep an even tighter rein on spending and will be looking for as many ways as possible to generate additional revenue. A function, as BI notes, of many Amtrak executives coming from the same place previously: The much-maligned airline industry. And as far as the effect of these changes, just last month Amtrak reported its highest yearly ridership ever — so look for all of this, and more, to continue.

Andy Meek Trending News Editor

Andy Meek is a reporter based in Memphis who has covered media, entertainment, and culture for over 20 years. His work has appeared in outlets including The Guardian, Forbes, and The Financial Times, and he’s written for BGR since 2015. Andy's coverage includes technology and entertainment, and he has a particular interest in all things streaming.

Over the years, he’s interviewed legendary figures in entertainment and tech that range from Stan Lee to John McAfee, Peter Thiel, and Reed Hastings.