Despite an onslaught of competititon, Apple’s iPad received the highest marks on the latest J.D. Power tablet satisfaction survey. According to the survey of over 2,500 tablet users, the iPad ranked first in every category except price and its overall satisfaction score of 830 out of 1,000 beat Samsung at 822, Asus at 820, Amazon at 817, and Acer at 769.
The survey mesaured satisfaction across five differrent categories with some categories receiving more weight than others. They include performance (28%), ease of operation (22%), features (22%), styling and design (17%), and cost (11%).
Samsung performed well in the features, styling and design, and cost categories.
Apple has traditionally performed well in J.D. Power surveys. The iPhone has received it’s highest ranking for the past few years, and in 2012 and 2013, the iPad was the top tablet, although in a survey from the second-half of 2013, Samsung briefly took the lead. Overall, Samsung’s tablets have improved their satisfaction ratings over the past couple years, while Amazon’s Kindle Fire’s ratings have declined.
