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Buy a game you hate on Steam? Now you can finally get a refund – here’s how

June 2nd, 2015 at 3:12 PM
How to Get a Refund on Steam

After years of pleading from consumers, Valve finally brought refunds to the Steam digital game store this week. In an update posted on its website on Tuesday, Valve outlined the rules for getting a refund on Steam, which looks to be surprisingly simple (and forgiving) for anyone unsatisfied with their purchase.

RELATED: LEGO’s answer to Minecraft is now available on Steam for $14.99

Here’s the best part: you can get a refund for any reason at all. Maybe the game won’t run on your PC, maybe the game was released in a glitchy, unplayable state or maybe you just don’t like the game. In order to get your money back, all you have to do is make a request on https://help.steampowered.com/ within 14 days of purchasing a game that you’ve played for 2 hours or less.

Even if your purchase doesn’t fall within those parameters, Valve will still consider your refund request, but understandably, they’ll be on the lookout for abuse of the system. In other words, don’t play Skyrim for 55 hours, beat the main quest and then expect to get a full refund now that you’re done with it.

Interestingly, Valve also notes that it does not consider requesting a refund on a title you bought right before it went on sale to be abuse. If you buy The Witcher 3 today and it goes on sale this weekend, you might be able to get a refund and rebuy it at the cheaper price.

For more details on refunds, be sure to read the official Steam page for the program.

Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. He currently resides in New York writing for BGR. His previously published work can be found on TechHive, VentureBeat and Game Rant.




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