Apple finally acknowledged that there’s a slight problem with certain iPhone 6 Plus models that affects one of the most important features of the phone: The rear camera. Back in November, some unhappy buyers explained in Apple’s Support Community forums that the phablet’s camera has focus issues that lead to blurry pictures and videos. Apple is now ready to replace those cameras, assuming your device qualifies.
This isn’t a recall but a free “iSight camera replacement program for iPhone 6 Plus,” as Apple explains it on its website.
“Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry,” the company writes. “The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.”
“If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.”
What you need to do to determine whether you’re eligible for the free update is to submit your iPhone’s serial number at this link (here’s how to discover what serial number your iPhone 6 Plus has). If it qualifies, you’ll need to take it in at an Apple authorized service provider, Apple retail store, or talk to Apple technical support about replacing the camera. Carriers aren’t involved in this replacement program.
Apple notes that only the iSight camera replacement is free of charge. For example, if your iPhone 6 Plus has a damage that impairs the camera placement, that issue must be solved first (and you’ll have to pay for it) before the iSight camera is replaced.
More details about Apple’s iPhone 6 Plus iSight camera replacement program are available at the source link.