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T-Mobile sees the light, withdraws paper billing fee

Updated Dec 19th, 2018 6:26PM EST
BGR

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Early last month we reported on a policy change at T-Mobile that we weren’t exactly happy with. In a nutshell, T-Mobile decided it would force its subscribers to enroll in paperless billing lest they wish to pay an additional fee for hard copies each month. While the move was somewhat admirable on an environmental level, we were far more concerned with the ramifications this new policy would have on those without the aptitude, or financial means or equipment necessary to make use of online billing (yes, there are many people who do not own a computer). We were pretty firm with our stance and it looks like we weren’t the only ones — T-Mobile announced today that it is reversing its decision on the matter:

Since the announcement we’ve heard everything from kudos to concerns about the move to paperless – especially from our customers who today are receiving paper bills at no charge.

So, we’ve decided to not charge our customers a paper bill fee for now. Instead, we’ll be taking more time to determine the fairest way possible to encourage people to go paperless.

Kudos, T-Mobile. As we said in our last post; if you want to encourage customers to go paperless, offer them an incentive to do so. There are a variety of reasons why a customer might choose to stick with paper billing and many of them are extremely valid. To penalize these customers with a fee is just plain wrong.

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Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.