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Prepaid cards return to Google Wallet; Google apologizes with free $5 credit

Dan Graziano
March 22nd, 2012 at 7:35 AM

Google temporarily disabled the use of prepaid cards with its Wallet service last month as a precautionary measure following the discovery of several security threats. In an email obtained by Droid-Life, Google announced that its Wallet service has been updated and the newest version allows users to again add prepaid cards. “We are happy to announce that you can now add the Google Prepaid Card back to your wallet with the newest version of Google Wallet, and any funds that you previously had on the card should be restored, unless you contacted Money Network and asked for a refund of those funds,” the email read. “To add the Google Prepaid Card back, you will first need to update your Google Wallet application to the most recent version.” The company acknowledged the inconvenience of the situation and will credit Wallet users with an additional $5 for their patience. Google’s email follows below.

Hello,

As you may have experienced over the last few weeks, we temporarily disabled the feature to add the Google Prepaid Card back to your wallet if you previously removed the card or reset your wallet. We temporarily disabled this feature to ensure the security of our Wallet customers. We recognize this may have been an inconvenience for you, and we did not make this decision lightly.

We are happy to announce that you can now add the Google Prepaid Card back to your wallet with the newest version of Google Wallet, and any funds that you previously had on the card should be restored, unless you contacted Money Network and asked for a refund of those funds. To add the Google Prepaid Card back, you will first need to update your Google Wallet application to the most recent version.

To compensate you for any inconvenience this may have caused, we have credited an additional $5 (five US dollars) to your Google Prepaid Card. If you have further questions or concerns, feel free to contact us at 855-492-5538.

Thank you for your continued support of Google Wallet, and we look forward to launching many new and exciting features for you to enjoy in the coming months.

Sincerely,
The Google Wallet Team

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