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Palm apologizes for App Catalog woes

May 16th, 2010 at 8:12 AM

In a statement on its blog Saturday, Palm has apologized to webOS users for a recent bug in its App Catalog which made it virtually impossible for users to download both free and paid applications. After selecting to purchase an app, end users received a pop-up notification stating “Install Failed” upon the completion of the download. The following is Palm product manager Joe Hayashi’s statement:

If you’ve experienced any issues downloading or updating apps from the Palm App Catalog recently, rest assured that Palm is actively working to remedy the situation. If you’ve purchased an app, the transaction has been properly recorded and as soon as this issue is resolved, you’ll be able to access all apps you’ve purchased (or, in the case of free apps, requested to download).

If patience is not one of your strong points, the folks at PreCentral are reporting that going into device settings, turning off network time and reverting the devices calendar to any date before Saturday, May 10th will temporarily remedy the issue. Of course we can’t imagine this work-around will be too attractive since it will mess with people’s calendars, but as the saying goes “desperate times, desperate measures.” Luckily, the work around isn’t necessary as Palm has just fixed the issue.


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