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Motorola investigates ATRIX 4G voice quality issues [updated]

March 24th, 2011 at 4:00 PM

The tension continues to mount. If you’ve had some trouble with the voice call quality on your ATRIX 4G, you’re not alone. A Motorola forum discussing the topic has over 16,000 views and most users are complaining that other callers are unable to hear them clearly, even after tweaking noise suppression settings. The good news is, one Motorola forum manager has confirmed that Motorola is aware of voice quality issues on the AT&T ATRIX 4G and the company is working on fixing the problem. Hopefully it’s just a quick software update, but the forum manager did say that there’s no clear indication as to the cause of the problem.

UPDATE: Motorola has issued the following statement:

Motorola Mobility is aware of a very small number of ATRIX 4G users who have reported low audio issues when placing voice calls. Motorola ATRIX 4G is designed and tested to meet our high standards for audio quality. As part of our longstanding commitment to delivering high quality products that our customers love, we believe in reacting even when identified issues impact only a handful of users. Motorola is evaluating further optimization of audio levels in a future maintenance release. Any consumer who experiences this issue should contact a Motorola customer support center.

Motorola takes great care to ensure devices are developed with quality in mind. We appreciate consumer feedback and will continue working to refine our product experience.


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