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Life gets a little easier for Virgin Mobile customers

Published Dec 11th, 2007 1:18PM EST

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Activating your newly bought handset from Virgin Mobile is a chore, mostly because of its long and complicated process. At least Virgin Mobile finally agrees with us, and is now pulling Telespree in to make it all a whole lot easier. But don’t think they are doing it all for you, the subscriber. No way, they are reduces their own costs in the process. From now on, activation comes preprogrammed with the phone, and can happen over the air instead of having to bother customer support. This will affect both new and existing customers whether you are buying a handset for the first time, or upgrading to a new phone. But who are we kidding…you use Virgin Mobile?