Zappos on Sunday confirmed that hackers breached the company’s servers and accessed personal data belonging to many of its customers. The Amazon-owned shoe retailer known for top-notch service and surprising customers with express shipping at no extra cost confirmed that personal data from 24 million accounts was accessed during a recent security breach. The hackers gained access to range of sensitive data including user names, encrypted passwords, customer names, email addresses, phone numbers and the last four digits of credit card numbers. The company stated that full credit card numbers were not compromised. As a security measure, Zappos reset the passwords of all affected customers and sent out emails alerting them to the situation. The company’s full email to customers follows below.
First, the bad news:
We are writing to let you know that there may have been illegal and unauthorized access to some of your customer account information on Zappos.com, including one or more of the following: your name, e-mail address, billing and shipping addresses, phone number, the last four digits of your credit card number (the standard information you find on receipts), and/or your cryptographically scrambled password (but not your actual password).
THE BETTER NEWS:
The database that stores your critical credit card and other payment data was NOT affected or accessed.
SECURITY PRECAUTIONS:
For your protection and to prevent unauthorized access, we have expired and reset your password so you can create a new password. Please follow the instructions below to create a new password.
We also recommend that you change your password on any other web site where you use the same or a similar password. As always, please remember that Zappos.com will never ask you for personal or account information in an e-mail. Please exercise caution if you receive any emails or phone calls that ask for personal information or direct you to a web site where you are asked to provide personal information.
PLEASE CREATE A NEW PASSWORD:
We have expired and reset your password so you can create a new password. Please create a new password by visiting Zappos.com and clicking on the “Create a New Password” link in the upper right corner of the web site and follow the steps from there.
We sincerely apologize for any inconvenience this may cause. If you have any additional questions about this process, please email us at passwordchange@zappos.com.
