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Dell responds to complaints of a Venue Pro Wi-Fi bug

Earlier this week, BGR exclusively broke news concerning a bug plaguing several owners of the new Dell Venue Pro smartphone. Users reported an inability to connect their devices to secured Wi-Fi networks. Dell issued an official response to the report on a company blog Thursday morning:

We have confirmed that the Wi-Fi connectivity issue that was reported in blogs like Boy Genius Report and Ubergizmo resulted from a software glitch during Dell’s manufacturing process. The issue affected some of our initial phone shipments and was not a hardware issue or a Windows Phone 7 one. Customers who purchased Venue Pro smartphones on Monday or Tuesday (November 8 or 9) at a Microsoft Store and who are experiencing the protected Wi-Fi network connectivity issue also have the option of bringing your phone back to the Microsoft Store for an exchange, beginning at the end of next week. Your new phone will fix the Wi-Fi issue as well.

Dell’s claim that the issue was neither hardware or software related is rather odd, but the important news is the solution. According to Dell, affected phones were all sold by Microsoft Store locations. Users experiencing the bug should return their devices to a Microsoft Store location beginning “at the end of next week,” at which time working replacement units will be available.

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Zach Epstein

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content.

Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment. His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.