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Apple sued for allegedly swindling customers, selling refurbished iPhones as new in China

Updated Dec 19th, 2018 7:25PM EST

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Two separate lawsuits have been filed against Apple in China, accusing the tech giant of selling refurbished iPhone smartphones as new devices in multiple Beijing Apple Stores. Lead by well-known consumer rights advocate Wang Hai, two customers have filed formal complaints against Apple in a Beijing court. The suits both allege that Apple Store locations sold refurbished iPhones to the complainants under the guise that they were new devices. Only when the customers discovered that their manufacturer warranties expired less than one year from their respective dates of purchase did they realize something was awry. To make matters worse, Wang says that when one such customer went back to the Apple Store to confront them, the staff there allegedly tried to trick her by modifying her warranty expiration date. “It’s cheating to sell refurbished products as new ones,” Wang told Global Times in an interview. “It’ll be discrimination against Chinese consumers if the case turns out to be true as refurbished cellphones are also sold in other countries, but at a cheaper price.” Four other consumers in Beijing have come forward to claim they were duped into purchasing refurbished iPhones as new, however no additional lawsuits have been filed at this time. Images supplied by Wang of a customer receipt and a confirmation that the customer’s warranty expired in less than one year follow below.


Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.