“Staingate” is yet another issue that Apple has to deal with, and this particular “gate” concerns the Retina MacBook Pro. More than 2,500 people have been affected by the issue, according to a website dedicated to Staingate, and a law firm is already looking at initiating legal action against Apple.
“We are a group of Apple customers that paid more than 2000 USD/EUR for a Macbook that is showing horrific stains in the screen,” the group said on the Staingate.org site. “The stains [as seen in the image above] can start as early as seven months after the purchase. There is no clear pattern as to how it starts: some experience it in small spots around the edge, on other screens it appears in the middle as large patches.”
Apple deems the issue “cosmetic damage, and it is not covered by the warranty,” and charges up to $800 for repairs with a three-month warranty, the site says.
Affected users are asking Apple for a free repair program for the models that are affected by the issue, regardless of whether or not they’re covered by Apple Care.
Meanwhile, lawyers at Whitfield Bryson & Mason are collecting data from owners of affected Retina MacBook Pro models for a potential class action against Apple.
It’s worth pointing out that similar actions against Apple have worked in the past. A graphics issue affecting certain MacBook models reached the class action suit phase, and soon after that Apple agreed to offer free repairs to affected users.