Apple’s iPhone regularly finds itself at the top of customer satisfaction surveys, but a recent study found that the tide is turning. In the American Customer Satisfaction Index’s first study of individual smartphone models, Apple’s iPhone lineup was topped by not one but two Samsung smartphones. The Galaxy S III and Galaxy Note II were the ACSI’s highest-rated smartphones with a score of 84 a piece, good enough to just edge out iPhone 5 and iPhone 4S, which each scored 82. Forbes noted that Apple’s iPhone 4 scored an 81 in the survey and Samsung’s Galaxy S4 had not yet launched when the study was conducted earlier this year. Also of note, two old BlackBerry lines managed to fight their way onto ACSI’s top-10 list — the Curve line finished in the No.9 spot with a rating of 67 and the Bold lineup rounded out the top-10 with a score of 64.
The tide is turning: Samsung phones top iPhone in new satisfaction survey
Updated Dec 19th, 2018 8:42PM EST
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Zach Epstein has been the Executive Editor at BGR for more than 15 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.
His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.
