Uh oh! It looks like there is trouble brewing within the rank and file of the Rogers and Fido sales staff, assistant managers, and employees at the director level. A decision by the Rogers finance department to cut sales commission by as much as 50% has seriously irked the sales staff who played an integral role in the approximate 30% increase in sales since the beginning of 2008. Normally one would assume that a company wouldn’t mind fairly compensating their employees with commission for all of their hard work and doing such a damn good job at selling their products and services, but as we have seen so many times in the past, Rogers isn’t a normal company.
Consider the following as an example of what would happen to the average large store employee working on commission-based sales. Under the old system, signing a customer up on a 3-year contract with a monthly plan above $40 would net a $25 commission. With the cut the same employee only stands to make $16.20, a decrease of 35%. If the monthly plan is under $40 a month the new commission system makes for a cut of 34%.
- Single options now only pay $1, a decrease of 50%
- Value packs now only pay $3.80, a decrease of 24%
- Non-term data now only pays $9, a decrease of 10%
- Month-to-month activation now only pays $3, a decrease of 40%
- Commission on accessories has decreased 30%
Added up, the average employee of a large store stands to lose over $500 a month in commission because of these cuts at a time when the amount of sales are so high that many stores are paying 50% more than their budgeted commission because of a drastic increase in the volume of sales due to the iPhone 3G, lower data costs, and new low-cost monthly plans.
The action taken by the Rogers finance department will have a profound implication on the level care that both Fido and Rogers customers receive. No longer will the in-store sales staff be willing to assist customers with their problems after they have been sold their phone and plan because the sales staff have to make more sales to compensate for the cut to their commission. This will mean more and more customers will be sent away and told to call customer service which will in turn place tremendous strain on the resources of the call centers and forcing customers with problems to wait on hold for a longer period of time than necessary.
To make matters worse, there is the potential that a lot of the sales staff will simply tender their resignation, meaning that customers will have the pleasure of dealing with freshly trained sales staff who haven’t the slightest clue about what they’re really doing.
The cut to commissions will impact each and every customer of Rogers and Fido in one way or another. If you’re the type of person who feels this is wrong, you can call Rogers or Fido toll-free within Canada at 1-888-764-3771 and 1-888-945-3436 respectively.
