Most people have glaring complaints about their wireless carrier. A couple bad experiences and the venom sprays pretty easily when asked, "what carrier are you with?" Well, if you have too many issues with Sprint, and call to get them resolved, Sprint might actually drop you as a subscriber. The theory is that, by dropping over 220,000 of their highest-maintenance clients, Sprint would be saving resources. Apparently, they’re ignoring the fact that 220,000 bad-words-of-mouth can be a pretty powerful thing, especially when, as their "high-maintenance" customers, they’re willing to speak their mind when they’re upset. Good luck with that, Sprint.
[Via Tech Digest]