The past month or so have not been kind to AT&T’s wireless networks. Constant and often major network outages have been rolling across the country for the better part of a month now and these mounting issues come on top of ongoing complaints regarding AT&T’s ever-slowing 3G network. Not good. An anonymous tipster brings news of this latest major network issue, affecting Philadelphia and the surrounding area. The symptoms this time around include the inability to hear the party on the other end of the line during outbound and inbound calls. We’re going to go out on a limb here and say it’s pretty important to, you know, hear the person you’re talking to. The good news for those affected: AT&T is well aware of the problem and hopefully it will be resolved in a timely manner. Hit the jump for the full AT&T ticket.
Clarify Ticket: CM20090116_5023387 Philadelphia Area
CTS Ticket: TT000009455966
Status: Update
Severity: Major
Start Time: 1/16/2009 6:35 AM
ETTR:
End Time:
Originated By: BMG-Greensboro
Complaint Type: Voice
Region: NorthEast
Market: Philadelphia, and surrounding area’s
Problem Description: Callers cannot hear other party , whether outbound or inbound calls.
Common Denominator:
Current VLR Address: 12404492840
Current VLR Location: AT&T – Lucent – Philadelphia, PA
Is this associated to a specific area: Yes
If “Yes” what City/State & Cellsite(s): Current VLR Address: 12404492840
Current VLR Location: AT&T – Lucent – Philadelphia, PA – Philsdelphia Area
Is there a specific NPA NXX associated: No
If “Yes” list NPA NXX:
Is there a common LRN: No
If “Yes” list LRN:
Call Flow: Mobile – Mobile
Technology: BOTH
Provide ticket examples:
CM20090116_5023387
cm20090116_5023388
CM20090116_5030328
CM20090116_5030326
CM20090116_5029287
CM20090116_5023390
CM20090116_5029288
CM20090116_5029286
CM20090116_5029285
CM20090116_5029284
CM20090116_5035109
CM20090116_5018938
CM20090116_5039494
CM20090116_5025295
CM20090116_5037414
CM20090116_5030770
CM20090116_5037415
CM20090116_5020680
CM20090116_5025296
CM20090116_5037416
CM20090116_5035110
CM20090116_5029290
CM20090116_5029806
Submitter Name & Contact Info:
[redacted]
[redacted]@att.com
336-[redacted]
If Severity is SIR click on link below:
NSS Update: Phila Technical Assistance Group (TAG) and the engineers are working one way audio issue .
Teams Engaged: Phila Technical Assistance Group (TAG) and the engineers are working issue.
Provide More Examples: No
NSS Accepted Trend: Yes
Root Cause: TO BE DETERMINED.
Archived Trend: No
NSS Team: Area Complaints
CARE Resolution Confirmed: No
