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HTC confirms Droid Incredible browser issue, plans fix

Published Jun 18th, 2010 7:13PM EDT

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HTC just let us know that their team has been able to replicate the browser privacy issue we posted about a couple of days ago. Here’s the official statement:

HTC has identified the root cause of the DROID Incredible not deleting web page thumbnails after a factory reset, and is creating an update which will eliminate this issue. This will be distributed through a software maintenance release that will be pushed to devices in the near future. Until this time, consumers who wish to manually delete these thumbnails can do so by following these steps:

1) Go to the “Settings” menu

2) Select “SD Card and Phone Storage”

3) Select “Format Phone Storage”

*NOTE* This will delete all files in internal storage, including music and image files. So these files should be backed up before taking these steps.

Other Android devices with HTC Sense, like the DROID Eris, save these thumbnails to the SD card, instead of internal memory, so users can easily keep this information from being shared simply by removing the SD card from their device before trading in the device, sending in for repair, etc.

Since the Incredible memory is built in, it makes sense that this would happen, but it should be all good in no time.

Jonathan Geller Founder, President & Editor-in-chief

Jonathan Geller founded Boy Genius Report, now known as BGR, in 2006. It became the biggest mobile news destination in the world by the end of 2009, and BGR was acquired by leading digital media company PMC in April 2010.

Jonathan is President of the newly formed BGR Media, LLC., and Editor-in-chief of the BGR website.

What started as a side project at the age of 16, quickly transpired into 24-hour days and nights of sharing exclusive and breaking news about the mobile communications industry. BGR now reaches up to 100 million readers a month through the website, syndication partners, and additional channels.