The Consumer Product Safety Commission (CPSC) did on Thursday what Samsung failed to do a few days ago. It used the word “recall” in a press release that announces a second Galaxy Note 7 recall. Samsung a few days ago said it stopped Galaxy Note 7 production and urged handset owners to power down their devices and return them, whether they were original or replacement models. The move came after several replacement phones blew up in spite of having supposedly safe batteries.
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The CPSC says that about 1.9 million units are being recalled, a figure that includes the 1 million Galaxy Note 7 units recalled on September 15th.
“Samsung has received 96 reports of batteries in Note 7 phones overheating in the U.S., including 23 new reports since the September 15 recall announcement,” the CPSC said. “Samsung has received 13 reports of burns and 47 reports of property damage associated with Note 7 phones.”
“Consumers should immediately stop using and power down all Galaxy Note 7 devices, including Note 7 devices received as replacements in the previous recall,” the press release says. “Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive a refund or free exchange for a new replacement device plus incentives. Consumers who purchased their phones from other sources should contact Samsung directly to receive a free remedy.”
In case you still own a Galaxy Note 7, you should think long and hard before deciding to keep using it. Samsung has no idea what causes fires, and there’s no guarantee yours will not blow up in the future. Your best and safest bet at this time is to take the Galaxy Note 7 back to the shop that sold it to you and get a free replacement or a refund.
