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How to fix Nintendo Switch Joy-Con connection problems without voiding your warranty

Updated Jun 29th, 2021 3:39PM EDT
Nintendo Switch Joy Con Issue
Image: Serpell-Rand/REX/Shutterstock

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It’s frustrating that the Nintendo Switch we all love has divided us gamers into two camps: team Joy-Con, and team Pro controller. In this easy guide, we’ll show you how to fix the Nintendo Switch Joy-Con connection problems without voiding your warranty.

Can you remember the last time anything was released, let alone a video game console, that was so widely praised at launch? Even the best-selling products on the planet like Apple’s iPhones are seemingly met with an equal amount of praise and complaints when they’re released. While there are some issues people have with the Switch (for instance, the lack of top-tier games available right now), people for the most part have been absolutely loving Nintendo’s next-generation video game console thus far.

The lack of games is something that will resolve itself over time, but there’s another problem some people have with their Switch consoles that’s actually a technical issue, so it may be a bit harder to fix. In fact, some gamers have gone to great lengths to fix the problem, and they’ve likely voided their warranties in the process. Luckily, there’s a much simpler fix that has now been discovered. It takes about one minute to perform, and you won’t void your warranty doing it.

How to fix the Nintendo Switch Joy-Con connection problems

Some gamers are experiencing a problem with their Nintendo Switch consoles where the Joy-Con controllers are losing their connections with the system. It’s an aggravating issue when it persists, and some people have had a difficult time coping with it. As we showed you earlier this week, some gamers are even going as far as to crack open their Joy-Con controllers in order to tweak the components and extend the wireless range. We strongly recommend against fiddling with the controllers so that you avoid voiding your warranty or breaking them.

Instead, YouTube user “The Gadget God” has come across a simpler fix. We tried it ourselves on a controller of ours that was having some connectivity issues, and it seems to have helped so far. So, for real, how to fix the Nintendo Switch Joy-Con issue?

  1. On your Switch, go to System Settings
  2. Select “Controllers and Sensors”
  3. Select “Disconnect Controllers”
  4. Detach your Joy-Con controllers from the Switch
  5. Turn the Switch all the way off (power all the way down, don’t just enter Sleep Mode)
  6. Turn the Switch back on a reattach the Joy-Con controllers

That’s it. The entire process takes a little over a minute and it seems to resolve the issue, though it’s unclear if this is a permanent fix or if the issue might resurface down the road. The Gadget God’s video showing how it works is embedded below. Here’s a direct link.

Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.

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