Why I switched back to an AT&T iPhone

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Look, I have been dreaming about a Verizon iPhone since the original announcement was made in 2007. I’ve always admired Verizon’s insanely solid and reliable wireless network, even before it was Verizon (someone tell James Earl Jones I said what’s up). I had the first digital phone Verizon Wireless offered (following countless analog phones prior to that), and I’ve had many more since then. But I switched away from Verizon Wireless as soon as I saw that the handsets available in Europe were becoming more advanced, because these new phones typically didn’t become available from Verizon for months or even years later, if at all. As soon as I saw that I could switch my SIM card from phone to phone myself, I was on a tear — first on T-Mobile, then AT&T when I realized how much better AT&T’s coverage was in my area, even five years ago.

During all of this, however, I always knew that Verizon’s network was better than any other wireless network in the United States. Why? Not because it was the fastest or because Verizon had the best phones (that’s arguable in today’s day and age), but because Verizon worked wherever you wanted it to work, whenever you needed it to work. In Vermont in the middle of nowhere? Verizon Wireless has a signal. Driving across the country? Verizon’s got your back.

Fast forward to 2011: I was sitting at the Verizon iPhone event liveblogging, and I was ridiculously excited for what was about to be announced (plenty more people were excited as well — BGR crashed for 40 minutes due to the sheer number of people checking the site for the latest updates). My favorite smartphone, the only phone I choose to use day in and day out, was going to be available on the best damn network in the country — finally! I pre-ordered it at 3:00 a.m. on February 3rd, and then sat and waited for FedEx to deliver it days later. Side note: the friendly FedEx delivery person had me write my name on a piece of paper saying that I received the phone since FedEx had so many Verizon iPhone shipments that day that their system crashed.

I opened the phone, and connected it to iTunes, and saw the waiting for activation message. It failed. Three times. No worries — after turning it on and off, my phone was up and working, and it was time to go drive around to all the places my AT&T iPhone failed miserably and test things out.

The Verizon iPhone 4 performed decently at first, though I was quite surprised that Verizon had dead areas in most places AT&T did up in Connecticut. How could this be possible, I thought to myself? I have the best phone on the best network. I needed to head into Manhattan for a couple meetings that day, so, let’s just see how it holds up on the drive down, I told myself. First phone call on I-95? Dropped. What made things worse was that I was stuck on 2G a lot of the time, even in the heart of New York City once I was out and about.

How is this happening?

Well, after a couple calls to Verizon Wireless — and everyone I spoke with was extremely helpful — it turned out my phone didn’t fully activate. I believe the PRL and roaming configurations weren’t updated properly, and after I reprogrammed the phone (something most people won’t ever have to do, as iTunes discreetly does this on first plug-in), I was doing much better. Or was I?

After the “fix” was performed, I still saw 2G on the Verizon iPhone as much or more than I had seen EDGE on the AT&T iPhone that I have used for years (I realize it’s not the same exact phone — I’m referring to the signal quality and coverage). Back in Connecticut, I was still experiencing dropped calls, and it was almost comical. “Dude, I thought you got a Verizon iPhone finally?” I did… it’s just… not that different.

In the end, my personal experience with Verizon’s iPhone in and around New York City ended up being about the same as it was when I was on AT&T. This, combined with other advantages AT&T’s network has, has made me finally decide to switch back. Literally moments before I wrote this article, I synced up my Verizon iPhone and restored it to my AT&T iPhone (I can do this because the OS on the Verizon iPhone is lower than the AT&T iPhone — if I ever wanted to switch back, I couldn’t restore my data until the Verizon iPhone OS is updated to version 4.3). I missed the ability to talk on the phone while data is still flowing (even though I hate talking on the phone). I missed AT&T’s extremely fast data speeds. I missed knowing that if I ever travel outside of the country, I don’t have to get a new phone (even though I hate flying — no, seriously, try me). I missed feeling like I’m in the digital age instead of the stone age.

It’s just true. One of the reasons Verizon’s network is so expansive and solid is because it’s old. Verizon has been building this same network out for ages and so it seemingly stretches beyond any other — but it’s built on an aging and extremely outdated cellular technology. Verizon is in the midst of rolling out its incredible new LTE network in an effort to get with the times, but until then, I’m tired of CDMA. I’m tired of the limitations. What network powers my MiFi? Verizon. What network has the most reliable and robust data offering? Verizon. What network do I want on my iPhone? For now, and I believe for the foreseeable future, it’s AT&T.

Once the iPhone 5 comes out this summer, I’ll reevaluate things. Apple has stepped up its game in the radio and antenna department with each new iPhone release, and the company is practically confirmed to continue using Qualcomm chips (one of the reasons AT&T has had so much trouble with the iPhone is due to Apple’s use of Infineon-baseband chips). But for now, if I’m going to drop just as many calls on Verizon’s network as I do with AT&T, there’s just no reason to give up all of the other perks AT&T’s iPhone 4 affords. I want to talk and surf the Web at the same time on a super-fast data network, and roam internationally, and enjoy the latest iPhone OS, and have my voice calls come through instantly, and hold conference calls with more than two other participants at a time… so I’m back with AT&T.

524 Comments
  • iOShane

    I love the idea of the VZW iPhone, but like most of you wish for things yet to come. LTE should preform like it should and bring Verizon out of the digital darkness. However, It will start small like the rest of the companies expanded networks did. LTE will take time to metastisize around the country and be the powerhouse we know Verizon to be.

  • Guest123

    Let’s see
    AT&T – iPhone – Reception is bad
    Verizon – Other smartphone – Reception is good
    Verizon – iPhone – Reception is bad

    Looks like your problem is the phone, bud.

  • Synack

    Its not Verizon’s fault. It’s your stupid fail iPhone. Maybe you accidentally were placing your finger on the spot that makes you lose service. What a terrible phone. Seriously, how do you make a phone and get it through testing and just by holding a certain way, drops service down to nothing. Apple sucks.

  • Anonymous

    err…the acronym GSM is also used more broadly to identify operators who follow the 3GPP evolutionary path that goes like this…GSM – GPRS – EDGE – W-CDMA – HSPA – LTE. And yes, the original TDMA based GSM, GPRS, EDGE technologies are not compatible with W-CDMA at the physical layers. GSM carriers basically operate multiple networks; legacy GSM – GPRS – EDGE, along side newer W-CDMA – HSPA infrastructure. Note that these networks are aware of each other, interoperate and share much of their core (switch) components. LTE is yet another hardware/software overlay. “GSM” handsets contain multiple technologies (GSM, GPRS, EDGE, W-CDMA, HSPA (i.e GSM iPhone) and can operate in any of the various 2G or 3G flavors.

    W-CDMA (UMTS) and CDMA2000 both share many of the features/advanteges in your CDMA argument. It just happens to be that W-CDMA is more advanced, further evolved, than CDMA2000 (read the specs). Voice and data at the same time? This is all handled by W-CDMA and has nothing to do with the sister legacy GSM infrastructure sitting next to the new stuff at the base of the tower.

  • http://profiles.google.com/xxqbnxx Rey Landrian

    This is one reason why Tmo and AT&T Deal is not a good idea. Ive always had tmobile and never wanted to switch and if this deal goes though with AT&T then i don’t know what i will do next.

  • herpderp

     ”oh my phone drops calls all the time and gives me 2g, i got a new one”

    “oh, the exact same phone still drops calls and gives me 2g on a different network. time to go back to the old one”

    Great logic.

  • gbs

    Get to the end of this post.. It is relevant and shows why I wouldn’t go with Verizon for my iPhone.

    I work for a major corporation which hands out Blackberry devices to the “chosen ones” (managers) so they can get their Outlook mail on a “secure phone”, our “IT feels good about”.Recently, we lower class folks with iPhones and iPads (and soon android) got access to our Outlook exchange server and intranet through an iApp called “Good” from Good Technologies.. Their technology makes our IT gorillas happy since it is “secure, even on the unsecure iPhone”.  The bad news is if you must have the $99.95/month “Enterprise class” Verizon iPhone data service to use this service.  On AT&T the $39.95/month regular data service is fine.  So.. if you work for a big company Good Tech might be coming.. so use AT&T..
    (p.s. Love my Verizon Novatel 4G MiFi)

  • Tom Folger

    What incentive is ATT giving you to warrant leaving this post up for weeks and weeks and weeks?

    Shame on you for your bias.

    Tom Folger

  • http://twitter.com/derrickisonline Derrick -Lex-

    I’m late to this article but:

    “he Verizon iPhone 4 performed decently at first, though I was quite
    surprised that Verizon had dead areas in most places AT&T did up in
    Connecticut. How could this be possible,”  

    It’s possible because you’re using the same shitty iPhone. 

    What’s this about AT&T’s blazing fast speeds?  You’re joking right?  I’m not even going to talk about how Verizon’s LTE blows all so called “4G” from AT&T/T-Mobile/Sprint out of the water.  Let’s talk 3G.  Verizon’s 3G blows AT&T’s 4G HSPA+ bullshit out of the water.  I couldn’t believe how slow the Atrix was, horrible ping times, throughput no better than Verizon’s 3G which at times felt faster than HSPA+ from AT&T.  And yes, I’m a in a Verizon LTE and AT&T HSPA+ area.  Now I have an unlocked Galaxy S II running on AT&T’s network, same thing….garbage speeds.

    The one thing I can agree with is I love being able to buy an unlocked phone, pop in my sim and viola, rockin’ and rollin’. However, if Verizon gets the Galaxy S II (even if it’s 3G) I’m switching back. But if it’s LTE…I’m really going to be in heaven. Though I’m doubtful it will have LTE

  • Karen

    How do you “not fully active” a cell phone?

    What would I have to do to to “just partially active” mine?

    (They are lying to you.  There’s no such thing as a “partial cell phone”.)

  • Donna

    All cell phones… and all carriers will work great in some cities… and awful in others.
    There’s no such thing as a “great cell phone everywhere”.

    You *CAN* use Verizon and get 80% 3G coverage by area.
    (or AT&T and get 25% coverage.)

  • David Bell

    Help would help..Oh SOO much if you Apple fan boys would post what part of the country you’re from, or like, if you’re in a city that has a major league team. Because there, I’m pretty sure you’ll get great coverage on tuna cans.

  • Jeffrey Fay

    I have never in my life had one dropped call. I’m serious. However, I’ve never had an iphone. Thanks for the heads up.

  • Anonymous

    And for the record, it is not  ”the best phone on the best network” 

  • Anonymous

    Dude! Your site is more of an AAPL ad agency!

  • Franz

    So what your telling me is that even after 4 going on 5 years, apple still doesn’t know how to engineer a telecommunication device (telephone). I don’t think this is a carrier issue at all. Apple just can’t make phones, only iPod Touches that sometimes makes phone calls.

  • Oddphone

    I have an iPad 2 and iPhone 4(also an Atrix) IPad on Verizon and iPhone on Att. Verizon blows. Both have 4/5 bars…no contest….Att pulls close to 3 times the speed. The Atrix pulls 3600 quadrant tests and only beats the single core iPhone by a little(both on Att). Both android and iOS devices have dropped calls. The grass is always greener on the other side. Both carriers have problems, Atts’ 3G seems a little faster.

  • Anonymous

    Want to make a phone call? Use a Blackberry, sorry it may not have all the toys but it an excellent phone.

  • Anonymous

    ever think maybe the problem was your garbage phone? maybe att is better in ny than other parts of the country, but in florida, coverage =garbage, call quality=garbage, data speeds=garbage, dropped calls every five minutes worth of talk time. android works overseas too. you are correct about sims, they are far more versatile than cdma phones

  • Sanfordsax

    Sprint iPhone5 will WIN!

    • Anonymous

      lol

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