T-Mobile USA rated best in customer service

Services

If there’s one thing T-Mobile USA is known for, it’s solid customer service. J.D. Power and Associates found this out as well, as they have just announced that T-Mobile USA is the sole highest-ranking wireless provider in “Overall Customer Care Performance.” Congrats, T-Mobile. Now if you could only expand coverage and launch some kick-ass devices…

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98 Comments
  • offday

    yeah, anytime i’ve had to call them for REAL help they’ve shined. i would just love to see them get the iPhone4 and some broader 3G access..or maybe even 4G!

  • Jay

    T-Mobile needs carry the iphone 4 before i go to at&t

  • Sharquawnda@SprintPOS

    My coverage with T-Mobile keeps getting better by the month. Sprint can’t compare with coverage and Verizon can’t even in some places – IN MY CITY! Not making claims for somewhere in Florida or NY but the coverage T-Mobile provides me is more than adequate.
    Boy Genius & Michael Bettiol (off of the top of my head) both go out of their way to include a negative remark with good T-Mobile news..

    Besides that I get great customer service, and killer perks like UMA and @Home that no other provider offers. T-Mobile is said to be working on UMA + Android in Q3 which might be included in their HSPA+ flagship device

    HSPA+ UMA Android phone anyone? KILLER COMBINATION!

  • Tmo_ROCKS

    F

  • Tmo_ROCKS

    F**K BGR ALWAYS PUTTING T-MOBILE DOWN. I’M SICK OF THIS SHIT! WHY CAN’T YOU JUST BE HAPPY?

  • K Bear

    Thank you BG for posting that article. Too bad you had to make that snide remark at the end. That was uncalled for.

  • Stephanie

    Yeah…TMO coverage is great in my area. I agree with the others…why the negative remark about TMobile? Its fine that you have your own opinion but I think if you are posting information about all these carriers, products, and services that they offer then the articles should be unbiased.

  • -

    uh,oh. jdp “rated” tmo highest? that implies tmo payed more payola than the other cell nets.
    has tmo been hiring enron execs?

  • Lib

    T-mobile actually tries to help you with your issues when you call. Even working out plans that don’t exactly exist on paper just to fulfill your needs. I gotta admit, I’ve had nothing but quality service over the phone with T-mobile. They are not afraid of removing services that you don’t need.

  • Ex Tmobile Subscriber

    T mobile getting rated as having the best customer service reflects more on how bad the other companies service is rather than how exceptional their own service is!

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