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iOS 10 update is bricking some iPhones and iPads

Updated Sep 13th, 2016 2:43PM EDT
iOS 10 Bricking iPhone
Image: Apple

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iOS 10 is here, but it’s brought some problems. According to Twitter users and a report on 9to5Mac, people are trying to update to iOS 10 using the over-the-air software update, but finding their devices bricked. The only solution is to connect to iTunes and restore the firmware.

DON’T MISS: The 10 biggest changes coming to your iPhone today with iOS 10

The problem appears to affect different users regardless of whether they’re using an iPhone or iPad. 9to5‘s Seth Weintraub saw his iPad Pro get bricked, but other users have had regular iPads and iPhones crash as well.


https://twitter.com/patjem/status/775750982831595520

When a device is bricked, it displays the always-bad “Connect to iTunes” screen. The only remedy is to use a cable to connect the device to a Windows or Mac computer, open iTunes, and manually restore the firmware.

There doesn’t appear to be any logic as to which devices get bricked or why. The only consistent features are over-the-air update, and an iOS device being updated to iOS 10.

In case you’re wondering, this is why you should always make sure your device is backed up before performing a vital software update. Until Apple works out this bug, you might want to hold off on updating, or at least use the update procedure through a PC or Mac to avoid bricking your device.

Update: Apple has issued a statement to some members of the media, saying that it was a “brief issue” and you should be OK to update now:

https://twitter.com/johnpaczkowski/status/775765814204960768

Chris Mills
Chris Mills News Editor

Chris Mills has been a news editor and writer for over 15 years, starting at Future Publishing, Gawker Media, and then BGR. He studied at McGill University in Quebec, Canada.