Comcast’s bad customer service is almost legendary at this point. New stories pop up nearly every day that involve people being horribly mistreated by Comcast’s customer …
By now, we’re all familiar with Comcast’s litany of customer service horrors. Whether it’s telling customers that they’re going to be locked in at a low …
Tattling on someone to their mother isn’t typically the way adults go about getting results… but then again, Comcast isn’t your typical company and special measures …
For the past year, Comcast has ruled the roost as America’s most disliked pay TV provider but this year it seems it has some major …
The Comcast customer who got called an “a**hole” on her monthly bill can rejoice — she’s got company. Chicago’s WGN TV reports that 63-year-old Mary Bauer of …
On Thursday, the Federal Communications Commission voted in favor of a new standard for broadband Internet. From now on, anything less than 25Mbps downstream and …
Anyone who has worked in customer service knows that it can be a miserable job that involves dealing with rude, angry people. That said, the …
We really shouldn’t be surprised by nightmare Comcast stories anymore… but somehow the company keeps coming up with creative ways to deliver terrible service. The …
Comcast and Time Warner Cable have long insisted that their proposed merger will have big benefits for consumers, although opinion polls of consumers have shown …
Comcast and Time Warner Cable both have horrible reputations for customer service but is that alone a reason to block their proposed merger? Ars Technica …
Another day, another unhappy Comcast customer. The International Business Times reports that Chicago resident and Comcast subscriber Keith Santangelo has filed a lawsuit against the company …
Unless you’re an executive at Comcast or Time Warner Cable, there’s probably a good reason for you to oppose the two companies’ merger. Whether you’ve …
On the first day of 2015, we shared one of the most incredibly frustrating tales of a Comcast customer service call gone wrong that we’ve ever …
As we saw last year, Comcast has come up with an ingenious way to keep subscribers — namely, it makes unsubscribing to its services such …
We’ve mentioned this before but there’s really no good reason to rent your modem from your cable company. This is especially true if your cable company …
One of the amazing things about Comcast’s infamously terrible customer service is that you will get told two completely different and contradictory things by different …
Time Warner Cable and Comcast are two of the largest Internet and pay TV service providers in the country, and they are still pursuing efforts …
The Comcast-Time Warner Cable merger is that rare proposal that’s such a bad idea that it actually brings people of all different political beliefs together. …
One of the biggest mysteries in life is why a company that’s as universally hated as Comcast seems to get whatever it wants when it …
Cable bills have been rising at three times the rate of inflation lately but that doesn’t mean you’re doomed to keep paying higher prices forever. …
Comcast is one of the largest pay TV providers in America. And as subscribers know all too well, it’s also one of the slowest when …
The merger between Comcast and Time Warner Cable has never been popular and now a major coalition has formed to finally drive a stake through …
Do you want your home broadband services to have strict data caps like the ones on your mobile data plans? Of course you don’t! But …
Is Comcast really making an effort to improve its customer service? Given how its recent push to improve its image has coincided with its efforts …
Although Comcast has been pledging for a while now to fix its legendarily awful customer service, little seems to have changed so far because nightmare stories …
Just like how Annie Wilkes felt about Paul Sheldon in Stephen King’s Misery, Comcast says it’s net neutrality’s No. 1 fan. In a blog post written …
If you’re a Comcast customer, you may have noticed that you couldn’t watch some of your favorite shows at a couple of different points this …
Surprise: Comcast isn’t overly enthusiastic about HBO’s plan to offer a standalone streaming service that will appeal to cord cutters. Barron’s notes that during an …
Comcast’s awful customer service has rightly become the stuff of legends and now one city in Massachusetts is telling the company that it wants nothing …
Earlier this week, we tipped our hat in awe at Comcast’s ability to deliver customer service that was so bad that it literally ended up …
