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How to recover your Snapchat Streak

Updated 3 months ago
Published May 24th, 2022 12:58PM EDT
Snapchat Homepage
Image: Snapchat

Let’s talk about how to recover your Snapchat streak.

The Snapchat streak feature, commonly called snap streaks, has rapidly become an explosively popular Snapchat feature. Originally, Snap Inc (the company behind the Snapchat app) developed the Snapchat streak feature to keep the app engaging. But it has become so much more.

Snapchat streaks are formed when users send a snap back and forth between each other on Snapchat. They keep the app interesting, and they are a testament to just how much two or more Snapchat users interact.

Oftentimes, a high Snap streak indicates that you and the person you’re snapping with have been in touch for a while. For some people, it’s a way of showing who their best friend is!

Losing a snap streak can be very devastating for users. Mainly because it means weeks or months of continuous effort and communication are all lost.

A streak begins when you send snaps back and forth with friends for three consecutive days. Snap streaks appear as a streak number counter next to a fire emoji (🔥) by the side of your Snapchat friends’ names.

The number counts the consecutive days the streak has been active. When the fire emoji turns into an hourglass emoji (⏳), you are close to losing your streak and should start sending snaps to keep the snap streak alive.

So, how do you recover a broken snap streak? Let’s find out in this guide with our quick and easy tips.

How to Recover Snap Streak

Factually, there is no magic button or secret technique you can use to get your Snapchat streak back. The only method available is to contact Snapchat support. But do not fret! It takes just five minutes to contact the Snapchat team, and here’s how to do so:

Step 1

Snapchat app in the Android app drawerImage source: Toby Grey for BGR

To recover your Snapchat streak, locate the Snapchat app and open it. Ensure that you are logged into the right account.

Click on your profile image at the top left corner.

Image source: Toby Grey for BGR

It could be your Bitmoji avatar if you have already set it up. Your profile immediately pops up, then click on the Settings icon at the top right corner of your phone screen.

Snapchat profile pageImage source: Toby Grey for BGR

Step 2

Keep scrolling on the settings page until you get to the support section.

Snapchat supportImage source: Toby Grey for BGR

Click on “I Need Help,” which opens up the Snapchat support page.

After a load screen, you will be presented with some options. Click “Snapstreaks” to open snap streak-related support options.

I need help with snapchat streak recoveryImage source: Toby Grey for BGR

Step 3

Scroll until you find: “What if my Snapstreak has gone away, but I know we’ve sent a Snap (not Chat) back and forth within the 24-hour window?” Click on the “Let Us Know” hyperlink.

Snapchat streak recovery: "Let us know" pageImage source: Toby Grey for BGR

A “Contact Us” page opens up with numerous options to choose from. Select “I’ve lost my snap streak.”

Snapchaat streak recovery: "I've lost my snap streak" OptionImage source: Toby Grey for BGR

Step 4

Scroll to the bottom of the page, where you will find a form to fill in key details to begin the Snapchat streak recovery process. Required information includes your Username, Email address, cell number, device, friend’s username, when you lost the Snapchat streak, and how long your Snapchat streak was before the streak ended.

In addition, you will be asked if you saw the hourglass emoji and any additional information the support team needs to know.

Snapchat Streak recovery formImage source: Toby Grey for BGR

You must answer as many details as possible when filling out the form. This will assist the team in figuring out why your Snapchat streak disappeared and help recover your lost streak. You will also need to complete a captcha after filling out the form before you can send it.

Once this process is complete, the support team can help to restore your snap streak.

If you lose your Snapchat streaks with multiple friends, you will need to fill out the form several times. Each form can only take one user complaint at a time. Furthermore, you should avoid lying as it is not in your best interest to do so.

Step 5

Once you have completed these steps required, you may have to wait a while before the platform helps recover your lost Snapchat streak. Most times, you will get back your streak. Sometimes, you may not get back your streak, especially if you lost it due to negligence (forgetting to send a snap).

Reasons for Lost Snapchat Streak

Here are a few things that could make you lose your Snapchat streak:

Hourglass Emoji Disappears

This emoji signifies that you have less than 24 hours to send a snap and keep your streak alive. Once this emoji disappears, your streaks are reset, and you have to start over again.

The emoji pops up if 20 hours have passed after sending the last Snap and you haven’t sent in a new one. If you have sent a snap, remind the other person to respond, so you keep your Snapchat streak alive. If you keep your Snapchat streaks alive, you won’t have to go through the hassle of recovering the Snapchat streak.

Technical Glitches

Technical problems within the Snapchat app can cause you to lose your streaks. Connectivity issues, being locked out of your account, or perhaps your internet connection failed when sending snaps. All this could make you lose your Snap streak.

When these glitches affect your Snapchat streak, you should contact the Snapchat team. It’s easier to recover your Snapchat streak if the loss happens during one of these glitches.

Sending a Chat or Group chat

This is a confusing one, especially for newbies. A chat is not the same thing as sending snaps. Chats are text and audio, while Snaps are video and pictures. Therefore, you will lose your streak if you send a text instead of snaps.

So if you do not want your Snapchat streak lost, take that photo or video and send it right away. Don’t forget to watch out for the hourglass.

More Snapchat coverage: Here’s how to enable dark mode in Snapchat


How Long Will It Take To Recover my Snapchat streaks?

Once you submit the form required on the support page, it usually takes about one full day to get a response from Snapchat. The reply will let you know if you will be able to recover your Snapchat streak or not.

It is easy to get your streak back if it disappeared due to a technical error. Do not forget to send your snaps and always use the streak recovery process where necessary.

Can I Keep Streaks Going Alone?

No, you cannot keep streaks going alone. You and your close friend need to keep the streak going by sending snaps back and forth. Both of you will have to send and receive snaps at least once within a 24-hour window.

Keeping snap streaks takes time and dedication, so you must be ready to put in the work. Once you get into the groove, keeping the streak alive becomes second nature.

Do I have to Reply to Streaks?

Yes, you do. Streaks are counted when you send and receive snaps with friends. If you do not reply to their snaps or they do not reply to yours, then you will lose the streak. If you have not responded to snaps sent to you, you should do so to keep the streak alive.

Also, If you sent snaps to the other party first, you do not need to reply when they respond with their own snaps. So, where required, do your part to keep the streaks up and the counter running.

Do Blank Photos Count as Streaks?

Yes, all photos add to your streaks. You won’t always have a fun photo or video to send to your friend, but you need to keep the streak alive. You can send a blank photo captioned “streak” to keep your streak alive.

Doing this helps you maintain your streak, and it also lets the receiver know your intention for sending a blank photo. You may not always have something to share, but your streak remains alive till you do.

Pro Tip

Pinning your most important chats to the top will prevent you from missing streaks. This way, you can see all the people you need to streak immediately after going to chats.

In addition, try sending all your streaks simultaneously and make it a part of your routine. That way, you do not miss sending out your streak and won’t lose it, except it is a technical problem.

Toby Grey - BGR Guides Contributor

Toby Grey contributes as a How To expert for BGR. Typing away like a keyboard super hero, he covers just about anything you can think of. If Toby isn't writing, he's probably reading a book or playing video games.