Click to Skip Ad
Closing in...

Microsoft yanks update that wrecked the Surface Pro 2

Surface Pro 2 Firmware Update Pulled

Many Surface Pro 2 users who have updated their device using recently released system firmware have posted complaints all across Microsoft’s support pages demanding that the company completely remove the update with a few days to go until Christmas. Some of the affected Surface Pro 2 owners reported that the update simply failed to install correctly despite numerous tries, while others who were successful or partially successful with the updates experienced battery-charging issues with their devices, problems with putting the device to sleep and/or shutting it down and even overheating caused by the tablet’s inability to sleep.

“To ensure the best experience for our customers during the holiday season, we have taken steps to remove the update for the Surface Pro 2 that was previously published through Windows Update on December 10th, 2013,” a Microsoft forum moderator wrote. “We are working to release an alternative update package after the holidays.”

Users have been posting details about their unsuccessful experiences since the day the update was released, although Microsoft hasn’t been able to fix the problem since. Some of them have come up with their own Windows “tricks” to force the update and have managed to install it.

Chris Smith has been covering consumer electronics ever since the iPhone revolutionized the industry in 2008. When he’s not writing about the most recent tech news for BGR, he closely follows the events in Marvel’s Cinematic Universe and other blockbuster franchises. Outside of work, you’ll catch him streaming almost every new movie and TV show release as soon as it's available.