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Rogers halts all sales of the HTC Dream due to 911-GPS issue

January 16th, 2010 at 8:30 AM

A few weeks ago, Rogers decided not to upgrade the aging HTC Dream to Android 2.0 but offered existing owners the opportunity to switch to the HTC Magic for free in a limited time promotion. We thought this would end all controversy surrounding the Dream but, alas, the saga of the Rogers’ Dream is not over yet. Rogers is now apparently halting all sales of the Dream due to a GPS and software issue which hinders 911 calls. An internal memo circulating on Friday instructs employees to halt all activations, upgrades and sales of the Dream effective immediately. Both the white and black Dream will be removed completely from all sales systems by the end of the day today. Current Dream owners are being advised to turn off GPS satellite tracking on their phones until the next Android 1.5 upgrade is released. Hit the jump for the internal memo with all the details.

Thanks to all who sent this in!

[via MobileSyrup]

Taken from Sales Central

Start Date: January 15, 2010
End Date: On-going
Regions: National
Reference # NDP 2010-01-17


!!! ATTENTION !!! Cease ALL HTC Dream Sales!

Due to a software issue, ALL sales (activations, upgrades, and device sales) of HTC Dream are to STOP IMMEDIATELY until further notice.

In addition:

There will be NO SUBSIDY paid for activations or upgrades on the HTC Dream effective as of end of day today;
This applies to all SKUs of the HTC Dream;
These devices will be removed from Vision21, Sales Central, point of sale systems,, and telesales effective as of end of day today;
More information to follow.

Unofficial Statement from Rogers

I’m writing to share some urgent news with our Rogers HTC Dream customers.
We have contacted all of our Dream customers by text message asking them to disable GPS location

on their HTC Dream device to ensure all 911 calls complete.

HTC is expediting a software fix to the 1.5 Android Operating System

that will address this issue – and provide several other improvements to the OS.

We expect this upgrade to be available very soon. In the meantime, Dream customers need to follow these steps:
1) Select Menu
2) Select Settings
3) Select Location
4) Uncheck Enable GPS Satellite

Please note that the Rogers HTC Dream is the only device affected.
Protecting our customers’ safety is our top priority and we communicated with our customers as soon as we were made aware of the issue. We have texted all affected customers and we have immediately requested that the device be taken off the shelf until HTC implements its upgrade.”

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