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RIM co-CEO issues public apology for ongoing BlackBerry outage [updated]

Zach Epstein
October 13th, 2011 at 8:00 AM

Research In Motion co-CEO Mike Lazaridis on Thursday issued a public apology to BlackBerry subscribers around the world following a major service outage that has now entered its fourth day. “I apologize for the service outages this week,” Lazaridis said in a video posted to YouTube by RIM. “We’ve let many of you down.” He continued, “You expect better from us. And I expect better from us.” After initially believing the issue causing the outage was resolved late Monday, service interruptions in Europe, the Middle East and Africa persisted on Tuesday when RIM explained that the outage was due to a core switch failure. RIM said on Wednesday that a massive backlog of emails was causing tremendous strain on its systems as the service outage spilled over into India as well as North and South America. “We are working around the clock to fix this,” the Lazaridis said, continuing to explain that the company is now approaching “normal BlackBerry service levels” in Europe, the Middle East, India and Africa. The co-chief warned that RIM is not out of the woods yet, however, and there may be some continued instability as the company works toward fully resolving the issues. Lazaridis’ video apology follows below.

UPDATE: Mike Lazaridis announced on a press call at 10:00 a.m. Eastern Time Thursday morning that all BlackBerry services have been restored.

Zach Epstein

Zach Epstein has worked in and around ICT for more than 15 years, first in marketing and business development with two private telcos, then as a writer and editor covering business news, consumer electronics and telecommunications. Zach’s work has been quoted by countless top news publications in the US and around the world. He was also recently named one of the world's top-10 “power mobile influencers” by Forbes, as well as one of Inc. Magazine's top-30 Internet of Things experts.

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