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Microsoft discusses Windows Phone update issues; 10% rate of failure

Updated Dec 19th, 2018 7:04PM EST

Yesterday, we told you about an issue being experience by Samsung Windows Phone owners that was causing a recently released update to fail — or in the worst cases render a handset unusable. Late last night, Microsoft took to the web to explain exactly what it’s discovered about the missteps of its first Windows Phone update.

“90 percent of people who’ve received an update notification have installed the new software patch successfully,” writes Microsoft’s Michael Stroh. “Of the 10 percent who did experience a problem, nearly half failed for two basic reasons—a bad Internet connection or insufficient computer storage space.”

Mr. Stroh goes on to concede that the update has not gone perfectly, and that a “technical issue” with the update process “impacts a small number” of Samsung devices. But he reinforces that Microsoft is “committed to learning from our first update and improving the process.”

The article concludes with a handful of frequently asked questions. If you want to know more about the Redmond company’s first Windows Phone update, hit the read link and have a look for yourself.