These past two weeks have been one hell of an emotional roller coaster for Sidekick users, but it looks as if all isn’t lost as Roz Ho, Corporate Vice President of Premium Mobile Experiences for Microsoft posted this message on T-Mobile’s Sidekick forum:
We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.
We now believe that data loss affected a minority of Sidekick users. If your Sidekick account was among those affected, please continue to log into these forums for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.
So just what was the cause of this who debacle? Oh you know, just another one of those “system failures” caused by a mischievous data gnome that triggered a “data loss in the core database and the back-up.” Oh well, it happens. At least you’re likely to get getting your data, one months free service and a $100 gift card for the inconvenience. Or maybe not the last two parts?
