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Canada's Big Three carriers earn an 'F' from the BBB

Updated Dec 19th, 2018 6:40PM EST

Here’s a shocker for you: Canadians really don’t like the nation’s Big Three wireless companies. This “revelation” comes to us by way of the Better Business Bureau, which revealed how many complaints it received about each carrier during an interview with the CBC. According to the watchdog, Bell has the dubious honor of being the worst offender with 1,020 complaints dating back to 2009. During the same period, Telus and Rogers received the second and third most complaints with 751 and 685 respectively. All of the complaints have earned each company an “F” rating. Wind, the feisty upstart backed by Egypt’s Orascom which official launched last December, also managed to tick off enough customers in its short existence to receive a failing grade. Despite their all around failing grades, the BBB said that the carriers are pretty good about working with the BBB to resolve complaints, even if the outcome isn’t desirable. The most common complaints involved bills being higher than their advertised price and contract disputes.



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