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AT&T is the worst carrier in the U.S. according to Consumer Reports

Updated Dec 19th, 2018 6:56PM EST

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Among the top carriers in the U.S., AT&T is the worst by a healthy margin. The news comes from this year’s Consumer Reports reader survey, which ranks Verizon Wireless, AT&T, Sprint and T-Mobile along with some regional carriers. Verizon Wireless was ranked as the nation’s top major carrier, though its score of 74 positions it in the No. 2 spot overall behind U.S. Cellular. Readers were asked to grade each carrier on several criteria including value, voice service quality, data service quality and customer support. The ratings were on a scale of “Worse” to “Better,” with three increments in between. AT&T received the lowest possible rating of “Worse” in eight out of nine categories, managing too eke out a next-to-lowest rating for SMS service quality. In response to the survey, AT&T had this to say:

We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide.  And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.

Smartphones were also ranked in the same issue of Consumer Reports, and all but one of the top devices in the country are powered by Android. In fact each of the four variants of Samsung’s Galaxy S smartphone received top honors, either solely (Sprint’s Epic 4G, T-Mobile’s Vibrant) or as part of a tie — the Fascinate tied the Motorola DROID X for the No. 1 spot on Verizon Wireless, and Captivate tied the Apple iPhone 4 on AT&T.

[Via Houston Chronicle]


Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.