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AT&T and Time Warner Cable ranked worst in customer service survey

Updated Feb 25th, 2014 12:22PM EST
AT&T Customer Service Ranking

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Pay TV, Internet and wireless service providers aren’t exactly America’s most beloved business categories. In fact, customers seem to love complaining about them constantly, and T-Mobile has found tremendous success by separating its practices from those of its rivals and portraying itself as the “Uncarrier.” Part of the reason people dislike wireless carriers and ISPs so much may be the difficulties they often experience when dealing with their customer care departments, and now AT&T and Time Warner Cable have been ranked Nos. 1 and 2 in a questionnaire asking subscribers which companies have the worst customer service in the country.

The unscientific questionnaire, conducted on Ranker and unearthed by, lists 50 large U.S. companies and asks visitors to vote on which among them have the worst customer service. At the top of the list with 483 votes at the time of this writing is AT&T, which is followed by Time Warner Cable with 317 votes in the No. 2 spot. Bank of America, Walmart and American Airlines round out the top-5.

Interestingly, AT&T was just ranked highest in J.D. Power’s wireless purchase satisfaction survey for the second consecutive time, and it was also awarded the top honor in the firm’s 2013 customer service study.

As for other U.S. wireless carriers and ISPs, Comcast is ranked No. 6, Verizon is ranked No. 21, Sprint is No. 23 and Frontier is No. 38.

Updated for clarification and to add a note about recent J.D. Power surveys.

Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 10 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.