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Apple amends internal iPod water damage policy

Updated Dec 19th, 2018 6:53PM EST
BGR

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Apple has made changes to its internal screening process pertaining to iPod liquid damage, a source told BGR. Apple builds a series of Liquid Contact Indicators (LCI) into its iPod line of devices. When these LCIs come in contact with moisture, they become activated. In the event of a warranty claim or other repair, the LCIs indicate to Apple that the device in question may have been affected by a liquid. Employees of Apple Stores and AppleCare Repair Centers then have specific guidelines used in the event liquid damage is suspected. Previously, the presence of an activated LCI within the headphone jack was cause enough for employees to state that an iPod may have been damaged by water or another liquid. Now, employees must first inspect the iPod for other signs of liquid damage before reaching that conclusion. It is currently not known if the new policy applies to iPhone models as well.

Whether or not Apple has concerns internally regarding the reliability of its LCI devices is unclear at this time. Apple may have also discovered LCIs located within the headphone jack are overly sensitive and activate even when they come in contact with permissible amounts of moisture.

Zach Epstein
Zach Epstein Executive Editor

Zach Epstein has been the Executive Editor at BGR for more than 15 years. He manages BGR’s editorial team and ensures that best practices are adhered to. He also oversees the Ecommerce team and directs the daily flow of all content. Zach first joined BGR in 2007 as a Staff Writer covering business, technology, and entertainment.

His work has been quoted by countless top news organizations, and he was recently named one of the world's top 10 “power mobile influencers” by Forbes. Prior to BGR, Zach worked as an executive in marketing and business development with two private telcos.