In case you haven’t noticed, Comcast is intensely disliked by many of its customers. While Comcast has rightly noted that customer satisfaction ratings for Internet service providers everywhere are less than stellar, it’s still the case that Comcast typically performs even worse in customer satisfaction surveys compared to rivals like Charter, Cox and Verizon FiOS. Ars Technica recently took a dive into the Federal Communications Commissions’ database of complaints about Internet service providers and found that Comcast generated more complaints to the FCC from customers than all complaints about AT&T, Verizon and Time Warner Cable put together.
Yes it’s true: Over the first ten months of 2015, the FCC received 11,812 complaints about Comcast related to its availability, billing or service speed. In comparison, the FCC received 3,896 complaints about AT&T regarding these issues while receiving 1,588 about Verizon and 1,240 about Time Warner Cable. Combine complaints about all three companies in one pile and you still get a complaint total that is 57% the size of Comcast’s massive complaint haul.
It seems Comcast customers are really, really not happy about the company’s new data cap scheme, which has come under intense criticism from customers who say that it doesn’t measure their data use accurately and that it gives them no insight into why they might be exceeding their monthly limits.
“The 300GB data cap that Comcast is placing on households is ridiculous and they know it,” reads one complaint about Comcast cited by Ars. “I haven’t gone a single week without going over the limit and I need the bandwidth for my job as a video editor.”
Even though Comcast customers have been complaining often and loudly about its data cap scheme, the company seems hellbent on bringing it to every market it operates in at one point or another. This means that we can expect to see a lot more FCC complaints about Comcast in the coming years, although it remains to be seen whether these complaints will do any good.