Class-action suit filed against RIM after BlackBerry outage

By on Oct 26, 2011 at 4:40 PM
Legal October 26, 2011

BlackBerry users have filed a class-action lawsuit against Research In Motion after the company’s massive service outage earlier this month, the Financial Post reported on Wednesday. The suit was officially filed by the Consumer Law Group in the Quebec Superior Court “on behalf of individuals who have BlackBerry smartphones and who pay for a monthly data plan but were unable to access their email, BlackBerry Messenger service (BBM), and/or Internet for the period of October 11 to 14, 2011.” It specifically focuses on “RIM’s failure to take action to either directly compensate BlackBerry users or to indirectly compensate BlackBerry users by arranging for wireless service providers to refunds their customers and to take full responsibility for these damages.” RIM’s BlackBerry outage lasted several days and spanned around the globe. The company’s co-CEO Mike Lazaridis offered a public apology and RIM has offered limited free tech support in addition to a number of free “premium apps” as compensation, however, RIM currently has no plans to reimburse customers for the downtime.

[Via Financial Post]

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  • http://twitter.com/chriscanty chris canty

    Seriously?  Move on people.  Its a cell phone.  There are more ways to check email than a cell phone.  I understand the frustration, but filing a class action lawsuit is a bit much IMO.  You really want to show your frustration?  Move on to another platform and leave BB (if you can)

    • http://twitter.com/GRZLA Grizzly Atoms

      I can say that most if not all of the people who filed the lawsuit are more than likely not using their service anymore, but will seek compensation for their lost time. Class action lawsuits are what keep corporations in check.

      • S. Jobs

        GAL

      • Really???

        Read the service agreement, and tell me where 100% uptime is guaranteed. Do you actually think they have a chance?

      • Applesucksfatties

        nope…there is a reason why the carrier service agreement is multiple pages of text in 6 point font.  They cover their asses for EVERY little thing that can come up.

    • Johnkel1978

      Chris, many of us use our Blackberries for business. During the outage, It was not immediately apparent my emails were not going to the clients I was sending them to. Bottom line, I lost money and also appeared irresponsible to my client who did not hear back from me.
      I said this before, RIM should at least try to send a message to everyone’s phones, warning us of these outages.

      • homescrub

        LOL, send you a message of an outage and you can’t get them during an outage?  how?  

      • Ron Perlman’s Jaw

        Pick up a land line phone. Real businesses still use them.

      • Applesucksfatties

        Just like the power company should send you a smoke signal when your electricity is out?

  • mangenius

    Wow.. Its technology and as much as it sucks it happens – outages occur. 

    • http://twitter.com/GRZLA Grizzly Atoms

      Not as frequently as RIM.

      • mangenius

        but this is a slippery slope.  Granted RIM has had some issues with BIS, but why not start a class action every time a carrier has an issue with connectivity, dropped calls, data etc..

      • Anonymous

        i think it is more to the fact that you have to pay extra on most carriers to have the BIS service and even more to have BES service

      • Zac Caslin

        Oh look it’s the outage Queen.

      • Anonymous

        Unsure I call 3 outages in 10 years and consistent 99.97% uptime as frequent.  Let’s see how Gmail and Live365 compare

      • Applesucksfatties

        amen…..but apparently it happens all the time according to the fruit flies trolling this site…

  • Johnny

    About time.

  • Applesucksfatties

    Wow!! Ad revenue at iBGR must be low so they continue to post this shit on RIM to drive up clicks.  

    • Tom Terrific 12

      And you clicked, you ass jacket.

      • Applesucksfatties

        And so did you.. ass hat

      • Anonymous

        The difference is he’s not bitching about this TOPIC to drive up clicks, you are!   Makes you people look like idiots!   The Smart thing to have done was to skip right past the topic and wastes zero amount of your time.  Instead, the idiot that you are, wasted time clicking on the link to read what your not interested in, and then being a even bigger Idiot, wasted even more time complaining about how BGR is making a topic to drive up clicks.  So you played right into it like the idiot that you are!    

        Then again with the name you have,  I expect as much!    So your either 5 or you have a IQ of 10.

      • Applesucksfatties

        @JBDragon:disqus are you Todd Haselton? Are you Geller’s boyfriend?  I’m curious as to which one it is because you had no reason to be rude to me.  It is true about the RIM posts… look at all of the fruit flys and fandroids out here talking shit.

      • Bringit

        Nobody likes @5902eb03c52f69077706fc9e6b29398f:disqus .  He smells of RIM diarrhea and is not funny, at all.

      • Applesucksfatties

        Oooh.. another poop post from the child pornographer…  

    • Anonymous

      BGR didn’t file the suit….

      • sirpaul

        Nobody said they did – @5902eb03c52f69077706fc9e6b29398f:disqus was saying that BGR is posting RIM stories to drive up clicks.

      • Anonymous

        So???   I don’t see BGR holding a gun to anyone’s head to click on the link, let alone read it and then post about it. 

      • sirpaul

        @JBDragon:disqus I didn’t say they were. I was just clarifying what @5902eb03c52f69077706fc9e6b29398f:disqus was saying.

  • Applesucksfatties

    Maybe the readers if iBGR should
    file a class action suit against it for the multiple incorrect articles
    that they post… like the National Enquirer of Tech.

  • Applesucksfatties

    To all of the whiney bitches that are part of this class action
    lawsuit… GET OVER IT.    You lost out on three dollars.. maybe five dollars max.

  • SniperSniper

    Isnt the free apps a way to compensate? However, I haven’t received any email from RIM concerning how to redeem for free apps.

    • Applesucksfatties

      go into app world…. if there isn’t a little present showing.. do an alt+r+s+t and log back in to app world.  

  • Max

    BWAHAHAHAHAHA Nerd RAGE!!!! LMAO

  • http://www.thecomplexmedia.com/blog/ theComplex

    So what exactly are these people claiming the losses were? 

  • Anonymous

    Sod off, you self-entitled assholes.

  • Connor Aston

    absolute fucking morons. its only a bloody phone. what has the world come too! wise up.

  • Tsban

    No doubt this lawsuit was started by Lawyers and greed-get a life people.

    • Anonymous

      Being that it’s Class Action, the only ones that really make out are the Lawyers, everyone else gets squat!   It’s be something really lame like a discount on the next RIM phone you buy!   So you get nothing because you don’t plan to buy another RIM phone.   The Lawyers get a pile of money.    It really is pointless.

  • Anonymous

    Anything made by man can and usually does fail at some point. Considering what happens when airplanes, ships, bridges or dams fail, loosing your E-mail service on your mobile device is nothing.

  • tedley

    Wow.  I can’t wait to hear all the yelling and whining the first time Apple’s iCloud tanks. 

    • Anonymous

      Ya, all the whining will be coming from all the FANDROIDS like yourself.   

      • Fudge

        that makes no sense.

    • Blake

      It would be different if this were the first time…or the second…or even the 10th time. They have service outages (not as widespread, but they are just as bad IMO) constantly.

  • Anonymous

    Lets file a class action lawsuit against anyone dumb enough to own a blackberry…..

  • Anonymous

    What?!!!? I thought BeJeweled and SIMS 3 was more than enough compensation for the downtime.

    Fatties.. You signing up big guy? Maybe more free sh*tty apps??

    • Applesucksfatties

      would your broke ass prefer to have the three dollars for the lost service instead?  oh wait, you don’t own a BlackBerry…you are just an unemployed obsessed troll….

  • Anonymous

    Blackberry obviously cannot directly offer refunds to it’s users.. It is not practical.

    Can Blackberry tell the zillions of wireless carriers to bill them for all their blackberry customers for a month? Probably.. but still not practical.

    the fact that blackberry apologized.. gave free apps out etc.. I think was a good and satisfactory response.

    But then, these people belong to the entitled class.. and have zero tolerance for any error or mistakes. Screw them!

    • sirpaul

      BlackBerry is a product made by RIM. BlackBerry is to RIM like iPhone is to Apple.

  • toomanygreedylawyers

    like in any class action lawsuit, the only winners in this will be the lawyers… hope the folks who sign up for this suit choke on the coffee that the few bucks they will get in return will buy them…

  • http://pulse.yahoo.com/_2CVKPTDISYSMTJ62SBXNW3PRMU Coitus

    RIP RIM

    • Anonymous

      People here have been posting that sillyness for 3 years

  • Aj

    My phoned didn’t even go out. However, I have to say the free apps I was offered are quite lame. Give me all of “documents to go” and I would be happy.

    I detest these class action lawsuits. The lawyers make all the money. It isn’t like RIM needs to be taught a lesson. They know damn well about the problem.

  • Guest

    lol this lawsuit is a joke

  • Blake

    I honesty hope RIM grows up a little because all that’s going on. The fact they have outages all the time (and yes they do – just not as widespread as this last one) should tell people that (RIM) isn’t keeping up with anything in the tech world and have completely lost touch with their customers. I don’t hate RIM, but they seriously need new management before they go out of business

  • Anonymous

    Lawsuit is a joke.

    Poor RIM just can’t catch a break.

  • RIMHATESU

    Another nail in the coffin for RIM. Hey RiM has been punishing us with subpar products So Karma is a b.i.t.c.h ………

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