Sprint ETF-free cancellations extended through March 15

I am having the same problem. Sprint just won’t let me go. I have tried every one of the tips on here. I even talked to about 6 different agents but to no avail. I told them the law was on my side, I told them I didn’t get notified (which I didn’t), everything… but nothing worked. Any help?

^Having exhausted all other options [or your patience], pay an attorney 150-200 to write a letter in order to defend your legal consumer rights. If leaving Sprint is the objective, pull the trigger and end the pain.

I hate to tell everyone but I just got off chat and then retention and there is NO extension of the Free ETF. Sprint is as evil as ever but unfortunately I think we are stuck unless you want to pay the $200 fee.

I’m having trouble getting my fees waived. My daughter bought a Sprint phone and renewed in Jan. Supposedly she had 30 days to opt-out. I bought Iphones when Best Buy showed me this article. Now I’m being charged and told I can’t opt out – I tried what folks mentioned about the admin fee increase and Sprint is playing DUMB! HELP!

That’s what they told me too!! Ever get it resolved?

This is what happened to me too: This is false. I have made 2 calls into Sprint, chatted online and went into a store. Thay all tell me that since the change in billing happened over 30 days ago and/or a payment has been made, I, by default, agree to the new terms. If I wish to cancel my phone contract today it will cost me $200 plus tax. HELP!

Look at your sprint bill on page two. Everytime I called into sprint they told me 30 days, but guess what it says 60 days on their bills on page two and a customer service guy pointed that out to me. You have to press that and tell them you are unhappy with the administrative fees and no telling whatelse they will charge you while you are still in contract. Good luck!

Hi I just tried it and it worked. Here is what I did.

I called their normal number and spoke to a normal CS rep. I said I wanted information about canceling my service because of the change in admin fee. He did not know about it and sent me to his sup. I told the sup that I wanted to cancel due to the change in admin fee’s. He sent me over to the retentions rep.

I said I wanted to cancel my service because of the change in admin fee’s. That the deadline had been extended and I noticed it on my bill because it had increased.

He 1st tried to credit the account for $24 the cost of the increase. I said no because of the change in admin fee’s they could charge for anything.

Then he tried to upgrade my phone/plan. I said no.

He then said he would prorate it. I said I researched it online and that is not the case its not a prorate its 100% out with out fee. He said ok and marked it on my account. That he offered me 3 things and I said no because of the fee increase.

Be as nice as you can with them, I asked about the call center, location, … and he was really nice back. Make sure you get name and employee number encase of any problems.

Didn’t work for me, past the 30 days.

10:44:32 AM System Connected to sprint-ap1.cnxchat.com
10:44:32 AM System Session ID: 5385234
10:44:38 AM System Please hold and the next available agent will be with you shortly.
10:44:38 AM System Hi! Thanks for waiting. Because we take your security and privacy very serious, please be prepared to provide your account PIN or password or security answer.
10:44:43 AM System Even though you may have already logged in to My Sprint, this info is used to verify account holder information.
10:44:58 AM System Thanks for your patience. We look forward to chatting with you.
10:44:58 AM System While you wait, did you know you can check usage information or review your account balance at your convenience at sprint.com? It’s fast, easy and available 24 hours 7 days a week.
10:45:03 AM System Log in at Sprint.com and look for the “My Phone and Plan” section, then click “Usage Details”. Please continue to wait…the next available specialist will be with you shortly.
10:45:03 AM System Cynthia J has joined this session!
10:45:03 AM System Connected with Cynthia J
10:45:03 AM System Thank you for contacting Sprint. My name is Cynthia J. How may I assist you today?
10:45:49 AM Sprint Customer Hii Cynthia, Customer Care over the phone has been a little irritating to me, and the best help I get is usually through the chat system
10:46:09 AM Sprint Customer So, I was looking at my bill about the administrative charges.
10:46:26 AM Sprint Customer It went from .75 to .99.
10:46:52 AM Sprint Customer I do know that it’s only.24, but that’s also considered a breach of contract.
10:47:18 AM Cynthia J I will be more that happy to assist you with this today.
10:47:23 AM Sprint Customer Thank you.
10:47:48 AM Cynthia J Effective 1/1/09, Sprint will increase the Administrative Charge from $.75 to $.99 per month per line for all Consumer and IL customers. I apologize for the inconvenience. Let me assure you that Sprint makes every effort to provide the most convenient products and services with the lowest possible rates and fees. Sprint is charging the Administrative charge to help defray various costs imposed on us by other telecommunications carriers.
10:49:40 AM Sprint Customer I understand that, but I was told I have till March 15, 2009 to impose this and get out of my contract.
10:50:08 AM Sprint Customer I’m just trying to see where the miscommunication is.
10:50:38 AM Cynthia J That information is also correct.
10:51:26 AM Sprint Customer When I contact customer care over the phone, they tell me I’m wrong and that I have to call their corporate HQ.
10:51:39 AM Sprint Customer I thought that was wrong.
10:52:38 AM Cynthia J The increase was posted on the account bill invoice, you will have thirty days from time the notice was received on the bill invoice to cancel the account without any termination fees.
10:54:33 AM Sprint Customer Where does it say that on the account invoice.
10:54:42 AM Sprint Customer I’m sorry, I’m trying to find all of this for my information
10:55:03 AM Cynthia J I do understand.
10:55:29 AM Cynthia J On the bill in the special notices and changes, this may be on page two of your bill.
10:55:47 AM Sprint Customer Do you know if I am still within the 30 days?
10:56:35 AM Cynthia J I will be happy to provide you with that information.
10:56:44 AM Cynthia J For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
10:56:51 AM Sprint Customer **********
10:58:24 AM Cynthia J Thank you.
10:58:24 AM Cynthia J Please allow me a moment to access your account.
10:58:49 AM Sprint Customer Thanks a lot. You’ve been a lot more helpful than cust. care over the phone.
11:00:54 AM Cynthia J This may take just a few more moments.
11:00:59 AM Cynthia J Thank you for your patience.
11:01:04 AM Sprint Customer Sure.
11:03:49 AM Cynthia J Thank you for your patience. The notice is posted on the November 12th bill.
11:04:19 AM Cynthia J You will see it listed on page 2 of 31 in the second column to the left of the page.
11:05:06 AM Sprint Customer Okay, I see it, where does it say I have 30 days to dispute it?
11:06:04 AM Cynthia J One moment please.
11:07:35 AM Cynthia J I am going to provide you with that information that is in our system, one moment please.
11:07:40 AM Cynthia J Early Termination Fee (ETF) Waiver Guidance: (Use only if customer inquires) ETF can be waived on lines cancelled due to a billing increase of total surcharges (resulting from the increased fee). The eligibility end date to waive the ETF will be 3/15/09. The customer has 30 days from the time that the charge shows up on their bill to cancel service without an ETF. Do not mention ETF waiver unless customer brings it up first; see information below under Actions if customer wants to opt-out of the contract without paying an ETF because of new fees.
11:08:47 AM Sprint Customer But that wasn’t mentioned in the bill or on the website for public knowledge.
11:10:52 AM Cynthia J I do apologize.
11:12:02 AM Sprint Customer It should be somewhere because I was told by the first customer care rep that I have till the 15th of March, but she didn’t mention that there was a 30 day policy.
11:13:20 AM Cynthia J I do apologize for the misunderstanding, once the notice has been posted on the bill and you have received that bill you will have 30 days from that bill date.
11:13:56 AM Sprint Customer Okay, well, I guess I just got played again.
11:14:01 AM Sprint Customer Thanks a lot though.
11:14:40 AM Cynthia J You are more than welcome.
11:14:40 AM Cynthia J Is there anything else I can assist you with today?
11:14:55 AM Sprint Customer No thanks.
11:15:44 AM Cynthia J We value your business and would appreciate you taking time to respond to a brief survey about your chat experience. To ensure you are able to participate, please disable all popup blockers before pressing the exit button to end the chat session. Additional feedback or comments regarding Sprint, your chat or chat agent can be sent to: sprint.customerappreciation@connextions.com.

I also went back and forth with a sales rep. they wouldn’t cancel it but they said i can turn my plan into an “emergency line” where i just pay $6.00 for 6 months and they turn it off if my phone is inactive for that time period.

i talked to a manager on the phone and he said the etf was extended till the 15th… i just got off the phone with him.

I’ve been trying to contact Sprint for 2 weeks to get out of my contract. They keep saying that I only had 30 days from when I was notified. I was never notified. I don’t get paper bills. I tried calling and using the chat. Please advise.

I canceled my sprint contract 12-31-09. I was informed by a retentions rep, that there would be no ETF, due to the contract breach caused by the admin fee increase. Now I’m getting a bill for an ETF, they tell me that there are no notes of ETF FREE cancelation. Has Anybody overcome this problem??

What happens if you get out of the contract and they wave the ETF…? Don’t they cancel the service? Can I still keep my number and get an iPhone with the same phone number?

I happen to be a customer care rep for sprint and I can tell you that I’ve had several people call in and tell me they had read this on BGR so I had to check it out…in depth. As a matter of fact a Sprint contract clearly states everything you need to know about “Surcharges” and or what it means when you sign a contract…just like any carrier. When you get a minute you should check out the “Terms and Conditions” @ http://nextelonline.nextel.com/en/legal/legal_terms_privacy_popup.shtml. Pay close attention to the sections labeled “Surcharges” and “Our Right To Change The Agreement & Your Related Rights”

There are ways to get out of your Sprint contract but we don’t proactively offer a way out. We DO however offer prorated ETF’s as of contracts starting on or after Nov 2, 2008…GET YOUR INFO RIGHT BGR

Is it too late to cancel sprint contract? I have just been aware that I could possibly get out of the ETF. I have Nextel does anyone know if it is possible to do it still.

Another way to get out of your cell phone contract with no ETF is using a swapping service such as http://www.mobileswap.org/.

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