Click to Skip Ad
Closing in...
  1. Amazon Dash Smart Shelf
    15:16 Deals

    I’m obsessed with this Amazon gadget you’ve never heard of – and it&#821…

  2. Prime Day Deals 2021
    04:05 Deals

    Prime Day deals 2021: See hundreds of Amazon’s best deals right here

  3. Prime Day Nest Thermostat Deal
    16:28 Deals

    The newest Nest Thermostat rarely goes on sale, but it’s $99.98 for Prime Day

  4. Best Prime Day Deals Under $50
    17:46 Deals

    26 of the absolute best Prime Day deals under $50

  5. Amazon Deals
    07:59 Deals

    10 deals you don’t want to miss on Sunday: Free $25 Amazon credit, $230 Windows 10 l…

You cannot pay your Apple Card bill online if you lose your iPhone

August 13th, 2019 at 10:12 AM
Apple Card: How to pay bills

Apple’s new credit card has been making headlines for its slick design, its unique features, and the mere fact that it’s a credit card from Apple for the past few weeks. But despite being hyped up by the company as the ultimate payment solution, it lacks basic functionality that anyone who has ever owned a credit card would expect it to have.

As BuzzFeed News explains, the Apple Card exists, at least in part, to keep you locked into the iOS ecosystem. The only way to access your balance, your transaction history, and even your ability to pay your bills is through the Wallet app on your iPhone. This might make sense in theory, but if you lose your iPhone or, even worse, someone steals it, there’s no web portal from which to pay your bills. You simply aren’t able to make a payment online.

At the time of writing, Apple’s support website doesn’t say anything about what to do in case you don’t have access to your iOS device, so BuzzFeed decided to call and see what customer support had to say.

Image source: Apple

They were told that if an Apple Card user loses their iPhone, their options are to either use an iPad or iOS device to access the Wallet app, or call Apple’s support line, where an agent will connect them with an Apple Card specialist at Goldman Sachs. They will need to provide the specialist with their full name, date of birth, the last four digits of their social security number, and phone number, but they will be able to make a payment over the phone.

Not being able to pay your bills through a browser is a truly baffling insufficiency for a modern credit card. Apple might be desperate to lock customers into its ecosystem, but forcing them to have a secondary iOS backup device or give someone a bunch of personal information over the phone is quite a baffling decision.

Jacob started covering video games and technology in college as a hobby, but it quickly became clear to him that this was what he wanted to do for a living. He currently resides in New York writing for BGR. His previously published work can be found on TechHive, VentureBeat and Game Rant.

Popular News