Want to know why Comcast’s merger with Time Warner Cable has any chance of passing despite huge opposition from even the company’s own customers, look no further than emails recently uncovered by MuckRock that show Comcast execs have a very friendly relationship with an attorney at the Department of Justice’s antitrust division.
What does it say about Comcast and Time Warner Cable that some of the people most opposed to their merger are those who know them the best: Namely, their customers. Ars Technica’s Jon Brodkin has been digging through some of the public comments that have been filed with the New York Public Service Commission and has …
Former FCC Commissioner Michael Copps is not happy with the current state of U.S. broadband service under the watch of former top cable lobbyist and current FCC head Tom Wheeler. The longtime consumer advocate spoke on Wednesday during a meeting of internet industry executives and politicians in Washington D.C. and didn’t mince words when discussing the current state …
It’s not unusual for email services to occasionally go down. But to have them go down for days on end without any official estimate of when they’ll be working again? That can only happen through the magic of Time Warner Cable. The Milwaukee Journal Sentinel reports that customers who use TWC’s Road Runner webmail service have had …
Time Warner Cable earlier this year said that it just doesn’t see why it should create a high-speed fiber network on par with Google Fiber since most of its customers just don’t “need” that kind of speed. However, a new study from Cisco shows that even if we don’t “need” to have super-fast networks right …
It’s not hard to figure out why cord cutting has become a popular phenomenon: consumers hate their cable providers. Not all of them, of course, but according to a recent survey of more than 3,000 people by management consulting firm cg42, 53% of customers are frustrated by their primary provider and would leave if they …
Earlier this year, Google-owned YouTube began collecting a different type of data when serving videos to its users. Instead of focusing solely on data that might help the Internet giant serve targeted ads to viewers, Google also started noting the quality of its users’ broadband Internet connections. Now, for the first time since it began its initiative …
One of the more dubious arguments that Comcast has made in selling us on its merger with Time Warner Cable has been that the deal will be particularly good for low-income Americans. Why would giving Comcast what it wants help poor people, you ask? According to Comcast, they’ll benefit from the expansion of its Internet Essentials program that’s …
The proposed Comcast-Time Warner Cable merger seems to be about as popular as a Godzilla-Mothra merger among consumers, especially since we learned earlier this week from the American Customer Satisfaction Index that Comcast and TWC are now the two most hated companies in the United States. Comcast seems to know that it can’t convince consumers …
The only consumer survey that matters has found that among all businesses across every industry, Comcast and Time Warner Cable are the two most hated companies in America. The American Customer Satisfaction Index, which is put out quarterly by the University of Michigan’s Ross School of Business and is considered the most comprehensive customer satisfaction survey in …
