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The ‘race’ for smartphones: Nielsen examines ethnicity and mobile

February 1st, 2011

Have you ever wondered which ethnicity purchases the most smartphones (by percentage) in the U.S.? And of those devices purchased what operating system is most popular within each race? No? Us either. But that hasn’t stopped the folks at Nielsen from posing the question. The analytics company has gone ahead and compared the smartphone preferences and penetration rates in Hispanics, Whites, African Americans, …

BlackBerry PlayBook sales could hit 6 million units in first year

January 25th, 2011

In a note to investors Tuesday morning, RBC Capital Markets GM Mike Abramsky suggests that RIM may sell 6 million BlackBerry PlayBook tablets in the device’s first year of availability. In an independent survey of 1,100 consumers conducted after the Consumer Electronics Show in January, RBC found that 6% of respondents were likely to purchase …

AT&T responds to Consumer Reports beating, cites A+ rating from BBB

December 7th, 2010

AT&T was dragged over the coals yesterday following the revelation that Consumer Reports readers think AT&T is the worst carrier in the U.S. The bruised carrier issued a statement shortly after Consumer Reports’ survey made the rounds, but it was pretty obvious that it had more in store. Today, AT&T points out that according to …

AT&T is the worst carrier in the U.S. according to Consumer Reports

December 6th, 2010

Among the top carriers in the U.S., AT&T is the worst by a healthy margin. The news comes from this year’s Consumer Reports reader survey, which ranks Verizon Wireless, AT&T, Sprint and T-Mobile along with some regional carriers. Verizon Wireless was ranked as the nation’s top major carrier, though its score of 74 positions it …

Apple tops J.D. Power's smartphone satisfaction survey, Nokia bringing up the rear

September 23rd, 2010

According to a recent J.D. Power and Associates survey of smartphone users, Apple, for the fourth consecutive time, ranks highest in customer satisfaction. The smartphone survey uses the following weighted categories to calculate a winner: operation (26%), operating system (24%), physical design (23%), features (19%), and battery function (8%). Apple ended up with a score of 800 out of …

Apple takes #3 spot for portables?

August 2nd, 2010

According to Deutsche Bank in a note sent out to clients, Apple’s combined iPad and MacBook / MacBook Pro market share puts them right ahead Asus, Toshiba, Dell, and Lenovo globally. Obviously you have to be willing to classify iPad tablet devices in the category as laptops and notebooks, but it isn’t exactly far-fetched. Especially …

Yankee Group: 73% of iPhone users are happy with AT&T

July 24th, 2010

According to a survey by Yankee Group, 73% of iPhone users surveyed are very satisfied with AT&T’s service. This figure seemingly contradicts the perception that AT&T’s network is struggling to handle the load of this data hungry device and is in direct opposition to comments by many iPhone users who are seemingly unhappy with AT&T’s …

Apple sends out iPhone 4 satisfaction survey

July 20th, 2010

Apple recently sent out an iPhone 4 satisfaction survey to a select group of customers, and we have it in its entirety. Questions like, “What brand of mobile phone did the iPhone 4 replace”, and “Overall, how satisfied are you with your iPhone 4?” as well as many personal questions to study their buying audience. …

Consumer survey shows Apple and HTC on the rise, RIM and Motorola in decline

July 15th, 2010

Changewave’s latest smartphone survey results are out and the compiled data confirms what most tech savvy people know: Apple and HTC are on the rise while Motorola, RIM, and Palm are on the decline. The survey queried over 4,000 consumers and questioned them about their future smartphone buying habits. Not surprisingly, the survey revealed that …