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Apple Store to eliminate restocking fees, configure new Mac purchases

January 10th, 2011

According to two unconfirmed reports from Apple blog 9 to 5 Mac, Apple will be changing two key policies at its Apple Store retail locations. First, the blog reports that Apple plans to do away with its restocking fees beginning tomorrow, January 11th. Currently, Apple charges a 10% restocking fee to customers returning non-defective products …

Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

June 29th, 2010

The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints …

AT&T HTC Pure getting reallocated due to slow sales?

February 22nd, 2010

We just received a heads up that the above document is being circulated within AT&T locations, and in short, it seems as if the HTC Pure isn’t selling so well. We have been told that the reallocation of stock from corporate store locations to the Device Management group definitely means something is up, though without …