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repair

imac repair

Apple is offering refunds for one very specific Mac repair issue

December 1st, 2016

Apple’s track record when it comes to admitting to faulty design is somewhat spotty, but customers can put another notch in the win column thanks to a new refund program that addresses an iMac part failure. According to a report by MacRumors, the company has distributed an internal update regarding an issue with the display …

Sprint increasing total equipment protection plan to $8/mo

April 27th, 2011

We’ve just been sent a tip that Sprint is going to be raising its popular total equipment protection plan to $8, up from $7, starting on June 24th. It’s probably not the end of the world considering TEP not only offers insurance against lost or damaged devices, but also includes a free app that will …

Motorola DEFY units plagued by defective speakers

December 9th, 2010

The Motorola DEFY might be rugged enough to withstand a long drop, a dust storm and even a monsoon, but it looks as though countless units around the world couldn’t even endure the manufacturing process. Hundreds of DEFY users from markets across the globe have taken to forums complaining of the same problem — the …

Apple amends internal iPod water damage policy

November 9th, 2010

Apple has made changes to its internal screening process pertaining to iPod liquid damage, a source told BGR. Apple builds a series of Liquid Contact Indicators (LCI) into its iPod line of devices. When these LCIs come in contact with moisture, they become activated. In the event of a warranty claim or other repair, the …

Leaked: Apple's internal iPhone 4 antenna troubleshooting procedures

June 29th, 2010

The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints …