T-Mobile again wins a gold star from JD Power for its customer service
T-Mobile likes to pride itself on being an “Un-carrier” among its wireless industry peers, which stems from its belief that it has far and away …
JD Power
Latest JD Power
Shocking survey: Unlimited data plans make customers happy
You’re gonna want to sit down and knock back a stiff drink before reading this, you’ll be so surprised. JD Power has published its latest …
Samsung and Apple are totally equal on one important metric
Most of the time, when we evaluate smartphones, we’re looking at the inputs: which device has a better screen, a faster processor, or a sharper …
Apple takes top spot in sixth consecutive J.D. Power customer satisfaction survey
J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone …
AT&T network ranked worst among major U.S. carriers by J.D. Power [updated]
Wondering why AT&T is hustling to get that 4G LTE network up and running ahead of schedule? AT&T has been ranked worst among the four …
Verizon Wireless wins J.D. Power customer care award
J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s …
Apple’s iPhone gets highest rating in J.D. Power survey, RIM falls to last place
For the fifth time running, Apple has topped J.D. Power’s smartphone customer satisfaction survey. The iPhone earned a score of 795 out of a possible …
