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JD Power

T-Mobile customer service

T-Mobile again wins a gold star from JD Power for its customer service

August 15th, 2019

T-Mobile likes to pride itself on being an “Un-carrier” among its wireless industry peers, which stems from its belief that it has far and away better customer service than the other guys and as such isn’t really a carrier in the traditional sense. Indeed, customers will no doubt admit real frustration when going into wireless …

Best wireless network 2018

I am bored of Verizon constantly sweeping the JD Power awards

July 20th, 2018

Testing which wireless network is the “best” is not a simple process, as we’ve covered before. There’s a handful of different testing companies that use varying methodologies that give wildly different results: Sometimes T-Mobile sweeps most of the plaudits, while other tests have it in last place. Unless you’re inclined to read through a ton …

Verizon vs T-Mobile: best wireless network for unlimited

Shocking survey: Unlimited data plans make customers happy

August 25th, 2017

You’re gonna want to sit down and knock back a stiff drink before reading this, you’ll be so surprised. JD Power has published its latest findings on wireless plans and providers, and amazingly, people on unlimited plans are happier than those being nickel-and-dimed for every last gigabyte.

Samsung vs Apple 2017

Samsung and Apple are totally equal on one important metric

March 23rd, 2017

Most of the time, when we evaluate smartphones, we’re looking at the inputs: which device has a better screen, a faster processor, or a sharper camera. But J.D. Power has long been doing the opposite. Rather than trying to measure products and brands on what they offer, it instead surveys the owners to see who …

AT&T network ranked worst among major U.S. carriers by J.D. Power [updated]

August 29th, 2011

Wondering why AT&T is hustling to get that 4G LTE network up and running ahead of schedule? AT&T has been ranked worst among the four major wireless carriers in the U.S. according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance Study. The major nationwide survey looks at overall network performance for the …

Verizon Wireless wins J.D. Power customer care award

July 28th, 2011

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) …