T-Mobile likes to pride itself on being an “Un-carrier” among its wireless industry peers, which stems from its belief that it has far and away better customer service than the other guys and >>
JD Power News
JD Power gives T-Mobile a tiny gold star for having the best retail experience
One of the many, many things that T-Mobile likes making fun of other carriers for is their customer service. Going into any wireless store to get stuff done is often an exercise in >>
Samsung and Apple are totally equal on one important metric
Most of the time, when we evaluate smartphones, we’re looking at the inputs: which device has a better screen, a faster processor, or a sharper camera. But J.D. Power has long been doing >>
Apple takes top spot in sixth consecutive J.D. Power customer satisfaction survey
J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone manufacturers for the sixth consecutive time. The iPhone >>
Apple’s iPhone gets highest rating in J.D. Power survey, RIM falls to last place
For the fifth time running, Apple has topped J.D. Power’s smartphone customer satisfaction survey. The iPhone earned a score of 795 out of a possible 1,000 points. In line with the last survey published >>
