T-Mobile likes to pride itself on being an “Un-carrier” among its wireless industry peers, which stems from its belief that it has far and away better customer service than the other guys and as such isn’t really a carrier in the traditional sense. Indeed, customers will no doubt admit real frustration when going into wireless …
One of the many, many things that T-Mobile likes making fun of other carriers for is their customer service. Going into any wireless store to get stuff done is often an exercise in frustration — retail store employees are oftentime stuck using a half-assed set of tools to do a purchase, and combine that with …
Testing which wireless network is the “best” is not a simple process, as we’ve covered before. There’s a handful of different testing companies that use varying methodologies that give wildly different results: Sometimes T-Mobile sweeps most of the plaudits, while other tests have it in last place. Unless you’re inclined to read through a ton …
Every year, JD Power surveys tens of thousands of US customers about nearly every product and service you can think of. It’s the most repeatable, significant survey of what products and brands people actually like, but when it comes to home internet, it only really proves one thing: The whole system is rigged. In the …
You’re gonna want to sit down and knock back a stiff drink before reading this, you’ll be so surprised. JD Power has published its latest findings on wireless plans and providers, and amazingly, people on unlimited plans are happier than those being nickel-and-dimed for every last gigabyte.
Most of the time, when we evaluate smartphones, we’re looking at the inputs: which device has a better screen, a faster processor, or a sharper camera. But J.D. Power has long been doing the opposite. Rather than trying to measure products and brands on what they offer, it instead surveys the owners to see who …
J.D. Power and Associates released its 2011 U.S. Wireless Handset Customer Satisfaction Study, Volume 2 on Thursday, and Apple took the top spot among smartphone manufacturers for the sixth consecutive time. The iPhone maker had a score of 838 on a 1,000-point scale and was trailed by HTC, which had a score of 801. Samsung …
Wondering why AT&T is hustling to get that 4G LTE network up and running ahead of schedule? AT&T has been ranked worst among the four major wireless carriers in the U.S. according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance Study. The major nationwide survey looks at overall network performance for the …
J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) …
For the fifth time running, Apple has topped J.D. Power’s smartphone customer satisfaction survey. The iPhone earned a score of 795 out of a possible 1,000 points. In line with the last survey published in September 2010, Motorola and HTC followed Apple with scores of 763 and 762, respectively. Here’s how J.D. Power weighs the various …
