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J. D. Power and Associates

One in five want self-driving cars

April 28th, 2012

A new study from J.D. Power and Associates has revealed U.S. drivers are interested in adding one of the newest and most expensive technologies to their next vehicle — autonomous driving. The feature allows the vehicle to take control of acceleration, braking, and steering without any human interaction. While the technology is still being developed …

iPhone again takes top spot in J.D. Power satisfaction survey

March 16th, 2012

For the seventh consecutive time, Apple has ranked highest among smartphone manufacturers in customer satisfaction, according to J.D. Power and Associates. The Cupertino-based company achieved a rating of 839 out of 1,000 possible points; the iPhone’s ease of use, features, physical design and battery life propelled the handset to the top spot. HTC, again, followed …

Verizon tops J.D. Power and Associates network quality rankings

March 1st, 2012

Verizon Wireless on Thursday announced that the company was ranked No.1 in network quality in five of the six regions covered by a recent J.D. Power and Associates survey. Between July and December 2011, J.D. Power conducted customer surveys that found Verizon had the best network in five regions covering 44 states. “This study is …

Verizon Wireless wins J.D. Power customer care award

July 28th, 2011

J.D. Power and Associates announced on Thursday that Verizon Wireless ranked highest in the company’s 2011 Wireless Customer Care Performance Study, Volume 2. The carrier’s overall score was 770/1000, which was above the average 761 score in the ‘full service’ category. T-Mobile came in second place with a score of 766, followed by Sprint (752) …

T-Mobile tops JD Power Customer Service rankings yet again

February 4th, 2009

It’s hardly a surprise at this point, given the carrier’s historical dominance, but it’s still worth noting. According to the almighty JD Power and Associates, T-Mobile has earned the highest possible ranking in their survey of customer service provided by the major cell companies in the US. T-Mobile, widely acknowledged as one of the industry …

Verizon Wireless is “The Network” in coverage

September 8th, 2008

J.D. Power and Associates released Volume 2 of their biannual Cellular Call Quality Survey Thursday and it appears as if “Can you hear me now?” is a phrase not uttered by many Verizon Wireless customers. In every region of the country surveyed, Verizon was either the sole winner or tied for first place. The survey …