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customers

Apple instructs support reps to refute malware infections, deny assistance

May 20th, 2011

AppleCare representatives can do a lot of things for Mac owners suffering software issues… except when it comes to malware. In an internal support article leaked to ZDNet, Apple instructs its call center representatives on how to handle calls from users reporting that they have a machine infected with the “Mac Defender” malware trojan. And, as …

Netflix reports subscriber growth, revenue spike in Q1 2011 earnings

April 26th, 2011

Netflix released its fiscal first quarter 2011 earnings on Monday and, thanks to record amounts spent on marketing, the firm reported an increase in net customer additions and a spike in revenues. The video subscription service added 3.3 million domestic net customers during the quarter, a 94% increase year-over-year — that service now serves 23.6 …

Verizon surpasses 500,000 4G LTE subscribers

April 21st, 2011

Verizon Wireless confirmed that it has more than 500,000 subscribers using its 4G LTE network. The HTC Thunderbolt, which launched as Verizon’s first 4G LTE phone, is responsible for 260,000 of those subscriptions. The wireless carrier said that it added about 500,000 4G LTE customers this quarter in addition to the 65,000 early adopters who …

Netflix issues apology, service credit for Instant downtime

March 24th, 2011

In the wake of Tuesday’s Netflix Instant outage, the company has issued a mea culpa and service credit to affected users. “We are sorry for the inconvenience this may have caused,” reads an email from Netflix. “If you attempted and were unable to instantly watch TV episodes or movies yesterday, click on this account specific …

In proposed merger with AT&T, T-Mobile customers win

March 21st, 2011

While AT&T customers can clearly see the benefits of a merger with T-Mobile, customers of the company being acquired are having a difficult time seeing what’s in it for them. What will happen to T-Mobile’s current data plan offerings? Will handset releases slow down? How will this effect my monthly bill? The questions are plentiful …

Are you pre-ordering a Verizon iPhone?

February 2nd, 2011

Preordering the Verizon iPhonecustomer surveys Pre-orders for the Verizon iPhone for existing customers start tomorrow at 3AM, and now that the date is rapidly approaching, we have to ask… after years and years of waiting, begging, pleading, and refusing to switch to another carrier, are you going to pull the trigger? Let us know in …

Apple App Store hits 10 billion downloads

January 22nd, 2011

Just over a week has passed since Apple posted up their 10 billion App Store download counter, and that’s all the time it took to hit this ridiculous milestone. Yes, Apple has sold / delivered over 10 billion apps to customers in just a few years. With Apple’s developer following and customers growing rapidly, we’re …

U.S. Cellular’s Belief Project celebrates its one millionth customer

December 24th, 2010

Regional wireless provider U.S. Cellular has announced that over 1 million of its customers are now enrolled in the company’s Belief Project. The cellular plans allow customers to earns points, similar to credit card points, that they can then use towards their U.S. Cellular bill, services, or early upgrades. The longer customers stay enrolled in the …